Jabra Engage 75 not ringing

[Peter Guido]

We use Jabra Engage 75 headsets for our Dell Wyse 5070 VDI devices. The headsets work fine, but we don't have a ring tone. The user can only hear the ringtone when the headset is on. The "secondary ringer" is still not supported for HDX Teams Optimization. How can we get a ringtone!

[Fernando Klurfan1709153904]

On 6/16/2020 at 10:31 AM, Peter Guido said:

We use Jabra Engage 75 headsets for our Dell Wyse 5070 VDI devices. The headsets work fine, but we don't have a ring tone. The user can only hear the ringtone when the headset is on. The "secondary ringer" is still not supported for HDX Teams Optimization. How can we get a ringtone!

See post above

[Fernando Klurfan1709153904]

31 minutes ago, Peter Guido said:

We use Jabra Engage 75 headsets for our Dell Wyse 5070 VDI devices. The headsets work fine, but we don't have a ring tone. The user can only hear the ringtone when the headset is on. The "secondary ringer" is still not supported for HDX Teams Optimization. How can we get a ringtone!

 

We are aware of this limitation , there was a bug that prevented the release. 

Is your terminal running WTOS or W10 IoT?

[Peter Guido]

We are running W10 IoT.

[Peter Guido]

On 6/16/2020 at 5:04 PM, Fernando Klurfan1709153904 said:

 

We are aware of this limitation , there was a bug that prevented the release. 

Is your terminal running WTOS or W10 IoT?

 

 

 

 

Any news, regarding this?

[Fernando Klurfan1709153904]

On 7/14/2020 at 5:06 AM, Peter Guido said:

Any news, regarding this?

 

Please get in touch with your account manager / sales engineer and ask them to loop me in.

I can send you a private build.

[G Ras]

Is there any official solution for getting a ringtone if using Headset and HDX Teams Optimization?

[Peter Guido]

I have tested it with the latest version of Workspace-App 2009.5, but it still did not work! In the release notes you can find that "The Citrix Workspace app installer is now packaged with the Microsoft Teams ringtones." But what do the packed ringtones help me, if the headphones still don't ring. And "Secondary-Ringer" option is still not available. We still have to provide users with a mobile device, just to have a "ringer"!!!!

[Patrick Beyeler1709160003]

We have the same issue as many other companies has. It’s very frustrating not to solve this issue!

@CitrixEmployees please take position to the missing Teams ringing function and show us the roadmap when you fix this issue. Thank you!

[Alexander Roumlszligle]

Has the problem been solved in the meantime? We are also waiting for the function "secondary ringer"

 

[Martin Garber]

Hi, is there a solution to this problem in the meantime?

[Fernando Klurfan1709153904]

10 hours ago, Martin Garber said:

Hi, is there a solution to this problem in the meantime?

At the moment there is no work around. We are working as we speak on this, as soon as we have a private I will post the details here.

[Jeroen Wijsman]

Try this install on the endpoint device HDX_RealTime_Media_Engine and in the virtual machine HDX_RealTime_Connector. Check also this policy: https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/secure/virtual-channel-security.html

 

We have create this policy and set the setting to disabled so we allow all virtual channels. After this we are able to transfer the ring tone to the jabra unit on our desk

 

[Fernando Klurfan1709153904]

On 2/10/2022 at 6:57 AM, Martin Garber said:

Hi, is there a solution to this problem in the meantime?

 

2203 CWA for Windows LTSR has an Early Access Release,

https://www.citrix.com/downloads/workspace-app/betas-and-tech-previews/workspace-app-tp-for-windows-1912LTSR-cu.html

 

We introduced support for Secondary Ringtone in that release.

There is a pending update in Teams that needs to happen for the feature to work.
Whenever Microsoft has the ETA, it will be published here:

https://www.microsoft.com/en-us/microsoft-365/roadmap?filters=&searchterms=citrix

 

At least you can plan ahead now and try to adopt the upcoming 2203 release while Microsoft finalizes the Teams update.

The Teams update will not require a new Teams MSI version, it will be a silent update after a log off/log on.

 

-f

[Fernando Klurfan1709153904]

On 6/16/2020 at 10:31 AM, Peter Guido said:

We use Jabra Engage 75 headsets for our Dell Wyse 5070 VDI devices. The headsets work fine, but we don't have a ring tone. The user can only hear the ringtone when the headset is on. The "secondary ringer" is still not supported for HDX Teams Optimization. How can we get a ringtone!

See post above