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Citrix Receiver not launching vdi desktop - Windows 10

Samraj Ben



I am using Windows 10 and Citrix 4.9 LTSR.. I first connect to a VPN and then launch the browser IE and access my client vdi. I am using a broadband connection with speed of 12 mbps download and 0.5 mbps upload. It opens the Citrix storefront page. When I click on the desktop icon, the ica files get downloaded and the Citrix Receiver tries to open the file and establish a connection with the vdi. But the connection doesn't happen. The page keeps on loading and after 20 seconds a "cancel" button appears on the screen. From this point onwards it never gets open. I need to cancel the operation and try again. This goes on and on until it gets opened on its own. I don't know why it opens and I don't know why it doesn't. 


Any system error or application error must follow a logical reason. Can anyone say what is the reason for this problem? It is not that it never opens. It opens, but at its own will. Can anyone guide me to the proper reason?

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