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Macbook Pro Keyboard Mapping issue


Oussama Mer

Question

Hi everybody,

 

I am using citrix receiver/viewer on my laptop to connect to my company's computer remotely.

 

laptop env -> Mac book pro 2017, Mac Os High Sierra 10.13.4 (French Keyboard Azerty)

company's computer -> Dell Windows 10 Entreprise

 

The issue:

I can not type # @ { [ | these special characters and maybe others.

 

when i let the keydown it is typing the expected characters randomly:

exemples:

(I try to have { character) --> result: '''''''{{''{''{{'''{''''''{'

(I try to have [ character) --> result: ([(((((([((([(([

(I try to have @ character) --> result: àà@@@ààààà

 

attached my macbook pro keyboard.

I hope to find a solution.

 

biencome-r-francais-clavier-azerty-coque-housse-d.thumb.jpg.d6626efb3784d38f0434fdf40c1d4291.jpg

 

Cordially

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What is the Keyboard layout on the "company's computer -> Dell Windows 10 Entreprise"?

 

Check the configurations in below links and see if these resolve your issues:

https://support.citrix.com/article/CTX226335

https://docs.citrix.com/en-us/receiver/mac/current-release/configure.html#keyboard-layout-synchronization

 

For the Keyboard synchronization to work both the settings on the VDA registry and UI setting on CWA Mac preferences should be done

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