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Workspace App 1912 Disable Hardware Rendering


We've had issues when connecting to a XenApp environment from non-GPU Horizon VDI where the remote application menu bars would delay, apps would hang, etc. We were able to resolve this back on Receiver 4.9 by disabling hardware acceleration via ADMX policy/template. 


After updating our VDI image to Workspace App 1912 (LTSR), the issue is back. We confirmed that the policy is correctly set, and the registry key is present (HWacceleration = 0) but it does not appear to be honoring this setting.


Has anyone ran into this? Are there any additional settings that must be set since we're now on Workspace App? I have opened a ticket with Citrix as well with no resolution thus far. 


Policy / reg key I'm referring to: https://support.citrix.com/article/CTX238334

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