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Programmable mouse doesn't seem to work, e.g MX Master 3


Clive Toh Soon Wong

Question

Hi all,

 

I am having issues with the mouse (Logitech MX Master 3 ) not fully working on Citrix receiver mac. The horizontal scrolling, back and forward button don't work on Citrix Workspace. The mouse works fully on a Citrix Receiver Windows version, but not so on the mac version. 

 

I believe the Citrix mac is not receiving input from the logitech mouse. 

 

What I have tried:

1. Uninstall logi options (driver for the mouse), and citrix registers the forward and back button. The horizontal wheel still doesn't work and the vertical scrolling wheel becomes really bad and jumpy.

2. Installed logi options, the vertical scrolling wheel works fine but the back/forward buttons stop working.

 

I believe there is some compatibility issue here that disallow inputs from propagating through after the driver is installed, how can I fix this?

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