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Query re 'Not found in the back office' warning


Chris C

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Good Afternoon

 

Can anybody tell me what the status 'Not found in the back office' means?

 

Our netscalers where rebooted last week, when they came back on the certs and config where not there so we had to recover to an overnight backup. 

 

On the licensing management page on Citrix the staus is in Warning. However it does say it is reporting along with  'A licence file on this server will expire in 81 days' and 'Not found in the back office.'

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