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vdi keeps on showing loading in the desktop viewer and then the desktop viewer closes. Also cannot see the tool bar drop down.

Chetana Jantli


hi, I am trying to login to my VDI using citrix receiver 4.12. I was able to work fine and all of a sudden it stopped loading my VDI machine. It opens the desktop viewer from citrix receiver and keeps on showing connecting to my vdi till it expires and closes itself. I am able to login fine though in any other laptop of same OS(windows 10) or lower. Also I cannot see the drop down tool bar of the desktop viewer in the same laptop, however in any other systems I can see that drop down when I login to my VDI. 

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