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Shifted mouse cursor a few centimetres right


Marius Cz

Question

Hi There,

 

I am using Lenovo TP X1 Yoga with Intel Graphics HD 620 to connect to my customers' systems and have very strange issue: when Citrix app is loaded I cannot click on it since the mouse cursor is shifted right a few centimetres. Clicking on these apps is alike lottery but simply a way too difficult to use. 

I am using 2 external displays (FullHD & 4K) and one internal(2K) . 

here is a small presentation of this effect: https://youtu.be/mxdq2ukBNJ0

 

Would appreciate any help (Citrix receiver already reinstalled, updated)

 

BTW:

1. When using Citrix Workspace and remotely connecting to a virtual PC of another client I do not have this issue.

2. When using only built in monitor this issue is also gone.

 

Thanks in advance and kind regards.

/me

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