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Black screen issue XenDesktop

Dipak Borole1709154955




Hello Experts, 


Explorer not launching on Citrix XenDesktop on 7.15 LTSR CU4 running windows 1(1903)0 persistent VDI for new users. 


When we launch persistence VDI from Citrix portal. the new user logon take s about 10 min preparing windows screen. And black screens comes up and nothing happens forever.  Also note it no UPM solution is implemented. 

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3 hours ago, Manoj Rana said:



A While back I was looking into this issue for one of my customer and tried so many things & steps. Nothing works.

I am sure you have tried to look into this.


This will work for me & resolved the issue. You may tried this


1. Uninstalled UPM completely use the link below


2. Installed Profile Management 5.8 






Hello Manoj, 


Thanks for reply. Please be informed that we do not have any upm solution implemented. However are you still asking me to follow the article. 

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