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Linux - can't log in, authentication failure due to pwcount?


Sareen Shah

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Trying to run Gateway plugin on Ubuntu. I've set the gatewayAddress and userName in userConfiguration.conf . When I run "NSGClient -c" from the terminal, I get the error: "Invalid Password Count Cookie Received."  I'm never prompted for my password at any point. No luck trying to figure out what this means when I google that error. I do have a "count.txt" in my .citrix folder that just contains the number 0, but I'm not sure what to do from here. Here's the relevant excerpt from the log file

 

2020-4-24 13:8:41.235 | VERBOSE | HTTP Request method = GET
2020-4-24 13:8:41.235 | VERBOSE |      URL  [****/vpn/index.html]
2020-4-24 13:8:41.292 | DEBUG | Parsing the message
2020-4-24 13:8:41.292 | DEBUG | Showing Login Response
2020-4-24 13:8:41.292 | DEBUG | Received response of len (434):
2020-4-24 13:8:41.292 | DEBUG |     Code = 200
2020-4-24 13:8:41.292 | DEBUG |     Cookies :
2020-4-24 13:8:41.292 | DEBUG |          1. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          2. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          3. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          4. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          5. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          6. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          7. PWCOUNT    ( 27 bytes) = 
2020-4-24 13:8:41.292 | DEBUG |          8. <NULL> 
2020-4-24 13:8:41.292 | DEBUG |          9. <TOO BIG>
2020-4-24 13:8:41.292 | DEBUG |         10. CONT_LEN   (  5 bytes) = 
2020-4-24 13:8:41.292 | DEBUG | Fetching the password count cookie
2020-4-24 13:8:41.292 | DEBUG |  ------- Checking for pwcount cookie existance
2020-4-24 13:8:41.292 | DEBUG | Fetching the Cookie Value 
2020-4-24 13:8:41.292 | DEBUG | pwcount cookie exist!!
2020-4-24 13:8:41.292 | DEBUG | pwcount cookie exist!! Proceeding Authentication
------------------------------------------------------------------------------------------
                Phase:  AUTHENTICATION  PHASE 
------------------------------------------------------------------------------------------
2020-4-24 13:8:41.292 | DEBUG | Fetching the Cookie Value 
2020-4-24 13:8:41.292 | DEBUG |  Password count = ”+ 1
2020-4-24 13:8:41.292 | ERROR | ns_login_mgr_vpnIndex_redirect | 1406 | Password Authentication failed 
2020-4-24 13:8:41.292 | ERROR | ns_login_mgr_do_login | 2885 | Authentication error  [ 18 ] 
2020-4-24 13:8:41.853 | DEBUG | cleaning up
 

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