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Error Code 193 when installing Citrix Workspace on Windows 10 personal machine


Kyle Fuller

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Hi Kafuller

 

t looks like you're trying to install the Workspace app on a non-domain joined PC. Is it a user's home PC?

And you're using an account tat's a member of the local administrator's group?

Have you disabled the Antivirus on the PC first?

Looking at the log file, it looks like it's done all the checks, then it tries to run the extracted exe PackageInstaller.exe but failing

 

10:35:43: Information - CInstallationManager::InstallPackage(3826) - Extracted Location found: C:\Users\Josh Alcedo\AppData\Local\Temp\Ctx-1A1A47E0-1518-4A28-883F-33FD4E020B4A\Extract\\PackageInstaller.exe /silent /norestart /l C:\Users\Josh Alcedo\AppData\Local\Temp\CTXReceiverInstallLogs-20200413-103520\CtxInstall-PackageInstaller-20200413-103543.log
10:35:43: Information - CInstallationManager::InstallPackage(3852) - Failed at creating process to install PackageInstaller PackageInstaller.exe, With Error Code : 193

 

I've known so AVs that block executables from running from AppData sub-folders. Also, security processes like AppLocker if configured would also block this. Does the PC have any such programs/processes enabled?

 

Regards

 

Ken Z

 

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11 hours ago, Vedavathi Hulikatte Thimmasettaiah said:

Hi Kafuller,

Could you please try the following Workaround

 

Manually install latest VC Redist (https://support.microsoft.com/en-in/help/2977003/the-latest-supported-visual-c-downloads both 32 bit and 64 bit), then they will by-passing the pre-requisite installation process and proceed with the CWA installation.

 

 

Thanks,

Veda

 

 

This ended up working for them. Thank you so much for the suggestion

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