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MacBook Pro FaceTime HD Camera shows green bar at bottom of video using Citrix Viewer.


Hans Menzi

Question

See image. This occurs with all HVD's I connect to. Others who connect to the same one do not have this issue with the HVD.

 

My camera is fine. Using the built-in on my MBP.

 

I have:

Uninstalled and reinstalled Citrix workspace on my mac.

Restarted the HVD.

Done an SMC reset: https://support.apple.com/en-us/HT201295
Performed a NVRAM/PRAM reset: https://support.apple.com/en-us/HT20406

 

Citrix Viewer Version: 20.02.0.5 (2002)

Mac OS Version: 10.14.6

 

Screen Shot 2020-04-08 at 10.52.50 AM.png

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We are also having this issue, Citrix version: 20.02.0.5, also tried with version 1912.
Mac OS: Mojave, 10.14.6

 

Uninstalled, reinstalled Citrix Workspace using the uninstaller, made sure all pfiles and other lingering citrix files were gone per https://support.citrix.com/article/CTX134237.
Tried a new windows profile on virtual desktop.

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