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Issue linking SSL cert to CA

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I created a new CSR and got a certificate with issuer name Globalsign RSA OV SSL CA 2018 

I bound the cert to our gateway VIPs and Windows is happy, no issues. Mac users get a 'You haven't chosen to trust the cert error message'. In the past I used to link the cert to a Inter CA and life was good. However now I don't get an option.


The intermediary cert is Globalsign CA -SHA256 - G2.

I am thinking issue is the cipher mismatch as CA is SHA256 and the cert is RSA OV SSL. 

Just need to know how correct or how wrong I am and is there a way to force Mac users to trust the cert via the Netscaler itself



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