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Cannot Remove/ Repair or Install HDX Real time pack


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I am trying to repair uninstall the Citrix Real time pack version 2.9 however I am prevented from doing so as the application another installation is in progress. Please advise as I have issues with audio within my citrix virtual host, it is not picking up all of my audio devices and the one's it does pick up it does not relay any sound through. The only application what works with audio is Skype, but all other programs with audio e.g. youtube does not transmit audio. The control panel sound shows the audio as playing (green volume bars moving up and down) but no sound is heard.

 

This was previously working hence trying to repair uninstall to see if this addresses the issue.

 

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37 minutes ago, Daniel Szomboti said:

Hi Mark. 

 

You can use the force uninstall of MSI: 

 

https://superuser.com/questions/570598/how-to-force-uninstall-a-software-that-is-installed-by-msi-package

Regards,

Daniel 

Hi thanks this worked I downloaded the microsoft tool referenced at the bottom of the aritcle "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" available here https://support.microsoft.com/en-nz/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed which removed it, I then needed to reboot for this to take proper effect and was then able to re-install.

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1 minute ago, mark phillips1709161921 said:

Hi thanks this worked I downloaded the microsoft tool referenced at the bottom of the aritcle "MicrosoftProgram_Install_and_Uninstall.meta.diagcab" available here https://support.microsoft.com/en-nz/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed which removed it, I then needed to reboot for this to take proper effect and was then able to re-install.


Awesome! 

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