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Citrix HDX Engine has stopped working - WFICA32.EXE & atiumdva.dll seem to be the cause?


Nick Meyer

Question

Hello!

 

Below is a detailed outline of the technical info behind the subject error I've been trying to troubleshoot for the past week now. But long-story-short, this seems to happen regardless of which recent versions of Citrix Workspace I'm using, also regardless of which AMD recommended display drivers I'm using. Upgrading and downgrading this software doesn't seem to matter, which to me suggests this has been an issue for some time now. Although, one thing to note is that while the faulting module is listed as being located here: "C:\Windows\system32\atiumdva.dll", I can't ever seem to find that file at that location on my PC. Another interesting side-note, it seems like when I completely uninstalled AMD display software from my PC, the error didn't occur. I operated without incident for approximately three hours, but when I re-installed the recommended display driver from AMD, it started happening again, shortly there-after. It seems like a lot of past entries about this error on here have been resolved my modifying a registry entry or two, but I've tried that in this case, and none of those fixes seems to help in my case. Most times, the referenced/problematic registry key doesn't even exist on my system. Also, I've recently run "SFC /scannow" and Windows did repair files it detected were damaged or corrupted, but the issue still persists. Any further assistance is much appreciated.

 

Thank you in advance.

 

ERROR "Citrix HDX Engine has stopped working"

 

>>>    BEGIN SYSTEM INFO

 

CITRIX WORKSPACE 1911 [FAULT APPLICATION]
CITRIX SYSTEM, INC.
19.11.0.50

 

DISPLAY DRIVER [FAULT MODULE]
AMD SOFTWARE
ADVANCED MICRO DEVICES, INC.
20.2.2

 

OS Name:                   Microsoft Windows 7 Home Premium 
OS Version:                6.1.7601 Service Pack 1 Build 7601
OS Manufacturer:           Microsoft Corporation
Original Install Date:     1/5/2019, 9:54:28 AM
System Boot Time:          4/6/2020, 12:31:54 AM
System Manufacturer:       MSI
System Model:              MS-7599
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: AMD64 Family 16 Model 10 Stepping 0 AuthenticAMD ~3240 Mhz
BIOS Version:              American Megatrends Inc. V10.9, 8/30/2013
Windows Directory:         C:\Windows
System Directory:          C:\Windows\system32
Boot Device:               \Device\HarddiskVolume1
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     16,376 MB
Available Physical Memory: 12,313 MB
Virtual Memory: Max Size:  32,750 MB
Virtual Memory: Available: 27,011 MB
Virtual Memory: In Use:    5,739 MB
Hotfix(s):                 170 Hotfix(s) Installed.
                           [01]: KB2670838
                           [02]: KB2830477
                           [03]: KB2592687
                           [04]: KB971033
                           [05]: KB3191566
                           [06]: KB2479943
                           [07]: KB2506014
                           [08]: KB2506212
                           [09]: KB2506928
                           [10]: KB2533552
                           [11]: KB2534366
                           [12]: KB2545698
                           [13]: KB2547666
                           [14]: KB2552343
                           [15]: KB2560656
                           [16]: KB2563227
                           [17]: KB2564958
                           [18]: KB2574819
                           [19]: KB2579686
                           [20]: KB2603229
                           [21]: KB2604115
                           [22]: KB2620704
                           [23]: KB2621440
                           [24]: KB2640148
                           [25]: KB2654428
                           [26]: KB2660075
                           [27]: KB2667402
                           [28]: KB2685811
                           [29]: KB2685813
                           [30]: KB2690533
                           [31]: KB2698365
                           [32]: KB2705219
                           [33]: KB2706045
                           [34]: KB2719857
                           [35]: KB2726535
                           [36]: KB2727528
                           [37]: KB2729094
                           [38]: KB2732059
                           [39]: KB2732487
                           [40]: KB2736422
                           [41]: KB2742599
                           [42]: KB2750841
                           [43]: KB2761217
                           [44]: KB2763523
                           [45]: KB2770660
                           [46]: KB2773072
                           [47]: KB2786081
                           [48]: KB2791765
                           [49]: KB2799926
                           [50]: KB2800095
                           [51]: KB2807986
                           [52]: KB2808679
                           [53]: KB2809215
                           [54]: KB2813347
                           [55]: KB2813430
                           [56]: KB2834140
                           [57]: KB2840631
                           [58]: KB2843630
                           [59]: KB2847927
                           [60]: KB2852386
                           [61]: KB2853952
                           [62]: KB2857650
                           [63]: KB2861698
                           [64]: KB2862330
                           [65]: KB2862335
                           [66]: KB2864202
                           [67]: KB2868038
                           [68]: KB2871997
                           [69]: KB2872035
                           [70]: KB2884256
                           [71]: KB2891804
                           [72]: KB2893294
                           [73]: KB2893519
                           [74]: KB2894844
                           [75]: KB2900986
                           [76]: KB2908783
                           [77]: KB2911501
                           [78]: KB2912390
                           [79]: KB2918077
                           [80]: KB2919469
                           [81]: KB2923545
                           [82]: KB2931356
                           [83]: KB2937610
                           [84]: KB2943357
                           [85]: KB2952664
                           [86]: KB2966583
                           [87]: KB2968294
                           [88]: KB2970228
                           [89]: KB2972100
                           [90]: KB2973201
                           [91]: KB2977292
                           [92]: KB2984972
                           [93]: KB2985461
                           [94]: KB2991963
                           [95]: KB3004469
                           [96]: KB3006121
                           [97]: KB3006137
                           [98]: KB3010788
                           [99]: KB3011780
                           [100]: KB3013531
                           [101]: KB3020370
                           [102]: KB3020388
                           [103]: KB3021674
                           [104]: KB3021917
                           [105]: KB3023215
                           [106]: KB3030377
                           [107]: KB3035126
                           [108]: KB3037574
                           [109]: KB3045685
                           [110]: KB3046017
                           [111]: KB3046269
                           [112]: KB3046480
                           [113]: KB3054476
                           [114]: KB3055642
                           [115]: KB3059317
                           [116]: KB3060716
                           [117]: KB3067903
                           [118]: KB3068708
                           [119]: KB3071756
                           [120]: KB3072305
                           [121]: KB3074543
                           [122]: KB3075226
                           [123]: KB3078667
                           [124]: KB3080149
                           [125]: KB3086255
                           [126]: KB3097989
                           [127]: KB3102429
                           [128]: KB3107998
                           [129]: KB3108371
                           [130]: KB3108664
                           [131]: KB3109103
                           [132]: KB3109560
                           [133]: KB3110329
                           [134]: KB3126587
                           [135]: KB3127220
                           [136]: KB3133977
                           [137]: KB3137061
                           [138]: KB3138378
                           [139]: KB3138612
                           [140]: KB3138910
                           [141]: KB3139398
                           [142]: KB3139914
                           [143]: KB3140245
                           [144]: KB3147071
                           [145]: KB3150513
                           [146]: KB3156016
                           [147]: KB3159398
                           [148]: KB3161949
                           [149]: KB3163589
                           [150]: KB3172605
                           [151]: KB3177467
                           [152]: KB3179573
                           [153]: KB3184143
                           [154]: KB4019990
                           [155]: KB4040980
                           [156]: KB4095874
                           [157]: KB4470641
                           [158]: KB4474419
                           [159]: KB4480063
                           [160]: KB4483458
                           [161]: KB4490628
                           [162]: KB4493132
                           [163]: KB4507004
                           [164]: KB4532945
                           [165]: KB4536952
                           [166]: KB958488
                           [167]: KB976902
                           [168]: KB976932
                           [169]: KB982018
                           [170]: KB4534310

 

>>>    END SYSTEM INFO

 

>>>    BEGIN APPLICATION EVENT ID 1000 LOG ENTRY

 

Faulting application name: WFICA32.EXE, version: 19.11.0.50, time stamp: 0x5de53c99
Faulting module name: atiumdva.dll, version: 26.20.15019.19000, time stamp: 0x5e59a14b
Exception code: 0xc0000005
Fault offset: 0x00388922
Faulting process id: 0x1ea8
Faulting application start time: 0x01d60c24271510a6
Faulting application path: C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
Faulting module path: C:\Windows\system32\atiumdva.dll
Report Id: 2d806e32-782f-11ea-819a-f383c4c9687b

 

>>>    END APPLICATION EVENT ID 1000 LOG ENTRY

 

>>>    BEGIN APPLICATION EVENT ID 1001 LOG ENTRY

 

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: WFICA32.EXE
P2: 19.11.0.50
P3: 5de53c99
P4: atiumdva.dll
P5: 26.20.15019.19000
P6: 5e59a14b
P7: c0000005
P8: 00388922
P9: 
P10: 

Attached files:

These files may be available here:
C:\Users\%currentuser%\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_WFICA32.EXE_551cc9d230645135e9ed9899e964555f40612c_16dfa793

Analysis symbol: 
Rechecking for solution: 0
Report Id: 2d806e32-782f-11ea-819a-f383c4c9687b
Report Status: 0

 

>>>    END APPLICATION EVENT ID 1001 LOG ENTRY

 

>>>    BEGIN APPCRASH DUMP FILE

 

Version=1
EventType=APPCRASH
EventTime=132306690621009044
ReportType=2
Consent=1
ReportIdentifier=2d806e33-782f-11ea-819a-f383c4c9687b
IntegratorReportIdentifier=2d806e32-782f-11ea-819a-f383c4c9687b
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=WFICA32.EXE
Sig[1].Name=Application Version
Sig[1].Value=19.11.0.50
Sig[2].Name=Application Timestamp
Sig[2].Value=5de53c99
Sig[3].Name=Fault Module Name
Sig[3].Value=atiumdva.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=26.20.15019.19000
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5e59a14b
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00388922
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
UI[3]=Citrix HDX Engine has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\GDI32.dll
LoadedModule[5]=C:\Windows\syswow64\USER32.dll
LoadedModule[6]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[7]=C:\Windows\syswow64\msvcrt.dll
LoadedModule[8]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[9]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[10]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[11]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[12]=C:\Windows\syswow64\LPK.dll
LoadedModule[13]=C:\Windows\syswow64\USP10.dll
LoadedModule[14]=C:\Windows\syswow64\ole32.dll
LoadedModule[15]=C:\Windows\syswow64\PSAPI.DLL
LoadedModule[16]=C:\Windows\syswow64\SHELL32.dll
LoadedModule[17]=C:\Windows\syswow64\SHLWAPI.dll
LoadedModule[18]=C:\Windows\system32\VERSION.dll
LoadedModule[19]=C:\Windows\system32\msi.dll
LoadedModule[20]=C:\PROGRA~2\Citrix\ICACLI~1\ctxmui.dll
LoadedModule[21]=C:\Windows\system32\MSVCP140.dll
LoadedModule[22]=C:\Windows\system32\VCRUNTIME140.dll
LoadedModule[23]=C:\Windows\system32\api-ms-win-crt-runtime-l1-1-0.dll
LoadedModule[24]=C:\Windows\system32\ucrtbase.DLL
LoadedModule[25]=C:\Windows\system32\api-ms-win-core-timezone-l1-1-0.dll
LoadedModule[26]=C:\Windows\system32\api-ms-win-core-file-l2-1-0.dll
LoadedModule[27]=C:\Windows\system32\api-ms-win-core-localization-l1-2-0.dll
LoadedModule[28]=C:\Windows\system32\api-ms-win-core-synch-l1-2-0.dll
LoadedModule[29]=C:\Windows\system32\api-ms-win-core-processthreads-l1-1-1.dll
LoadedModule[30]=C:\Windows\system32\api-ms-win-core-file-l1-2-0.dll
LoadedModule[31]=C:\Windows\system32\api-ms-win-crt-heap-l1-1-0.dll
LoadedModule[32]=C:\Windows\system32\api-ms-win-crt-string-l1-1-0.dll
LoadedModule[33]=C:\Windows\system32\api-ms-win-crt-stdio-l1-1-0.dll
LoadedModule[34]=C:\Windows\system32\api-ms-win-crt-convert-l1-1-0.dll
LoadedModule[35]=C:\Windows\system32\api-ms-win-crt-locale-l1-1-0.dll
LoadedModule[36]=C:\Windows\system32\api-ms-win-crt-filesystem-l1-1-0.dll
LoadedModule[37]=C:\Windows\system32\api-ms-win-crt-time-l1-1-0.dll
LoadedModule[38]=C:\Windows\system32\api-ms-win-crt-environment-l1-1-0.dll
LoadedModule[39]=C:\Windows\system32\api-ms-win-crt-math-l1-1-0.dll
LoadedModule[40]=C:\Windows\system32\api-ms-win-crt-utility-l1-1-0.dll
LoadedModule[41]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[42]=C:\Windows\syswow64\SETUPAPI.dll
LoadedModule[43]=C:\Windows\syswow64\CFGMGR32.dll
LoadedModule[44]=C:\Windows\syswow64\OLEAUT32.dll
LoadedModule[45]=C:\Windows\syswow64\DEVOBJ.dll
LoadedModule[46]=C:\PROGRA~2\Citrix\ICACLI~1\coreavc_sdk.dll
LoadedModule[47]=C:\Windows\system32\dbghelp.dll
LoadedModule[48]=C:\PROGRA~2\Citrix\ICACLI~1\CCMSDK.dll
LoadedModule[49]=C:\PROGRA~2\Citrix\ICACLI~1\aolog.dll
LoadedModule[50]=C:\PROGRA~2\Citrix\ICACLI~1\confmgr.dll
LoadedModule[51]=C:\PROGRA~2\Citrix\ICACLI~1\ctxlogging.dll
LoadedModule[52]=C:\PROGRA~2\Citrix\ICACLI~1\icafile.dll
LoadedModule[53]=C:\PROGRA~2\Citrix\ICACLI~1\icalogon.dll
LoadedModule[54]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.24483_none_2b200f664577e14b\COMCTL32.dll
LoadedModule[55]=C:\Windows\system32\api-ms-win-crt-multibyte-l1-1-0.dll
LoadedModule[56]=C:\PROGRA~2\Citrix\ICACLI~1\CST.dll
LoadedModule[57]=C:\Windows\syswow64\urlmon.dll
LoadedModule[58]=C:\Windows\syswow64\WININET.dll
LoadedModule[59]=C:\Windows\syswow64\iertutil.dll
LoadedModule[60]=C:\Windows\syswow64\CRYPT32.dll
LoadedModule[61]=C:\Windows\syswow64\MSASN1.dll
LoadedModule[62]=C:\Windows\system32\WINHTTP.dll
LoadedModule[63]=C:\Windows\system32\webio.dll
LoadedModule[64]=C:\Windows\syswow64\WS2_32.dll
LoadedModule[65]=C:\Windows\syswow64\NSI.dll
LoadedModule[66]=C:\PROGRA~2\Citrix\ICACLI~1\statuin.dll
LoadedModule[67]=C:\PROGRA~2\Citrix\ICACLI~1\tbcomm.dll
LoadedModule[68]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[69]=C:\Windows\system32\MSIMG32.dll
LoadedModule[70]=C:\Windows\system32\NETAPI32.dll
LoadedModule[71]=C:\Windows\system32\netutils.dll
LoadedModule[72]=C:\Windows\system32\srvcli.dll
LoadedModule[73]=C:\Windows\system32\wkscli.dll
LoadedModule[74]=C:\PROGRA~2\Citrix\ICACLI~1\SSLSDK_B.dll
LoadedModule[75]=C:\Windows\system32\api-ms-win-crt-conio-l1-1-0.dll
LoadedModule[76]=C:\Windows\system32\WSOCK32.dll
LoadedModule[77]=C:\PROGRA~2\Citrix\ICACLI~1\TcpPServ.dll
LoadedModule[78]=C:\Windows\system32\WINMM.dll
LoadedModule[79]=C:\PROGRA~2\Citrix\ICACLI~1\HdxRTTheora.dll
LoadedModule[80]=C:\PROGRA~2\Citrix\ICACLI~1\CgpCore.dll
LoadedModule[81]=C:\Windows\system32\IMM32.DLL
LoadedModule[82]=C:\Windows\syswow64\MSCTF.dll
LoadedModule[83]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\ctxmuiUI.DLL
LoadedModule[84]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\CSTUI.DLL
LoadedModule[85]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\statuiUI.DLL
LoadedModule[86]=C:\Windows\system32\uxtheme.dll
LoadedModule[87]=C:\Windows\syswow64\CLBCatQ.DLL
LoadedModule[88]=C:\Windows\system32\propsys.dll
LoadedModule[89]=C:\Windows\system32\ntmarta.dll
LoadedModule[90]=C:\Windows\syswow64\WLDAP32.dll
LoadedModule[91]=C:\Windows\system32\WINSTA.dll
LoadedModule[92]=C:\Windows\system32\dwmapi.dll
LoadedModule[93]=C:\PROGRA~2\Citrix\ICACLI~1\vdkbhook.dll
LoadedModule[94]=C:\Program Files (x86)\Citrix\ICA Client\Receiver\AnalyticsInterface.dll
LoadedModule[95]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\WFICA3UI.DLL
LoadedModule[96]=C:\Windows\system32\netbios.dll
LoadedModule[97]=C:\PROGRA~2\Citrix\ICACLI~1\VDTW30N.DLL
LoadedModule[98]=C:\Windows\system32\pcwum.DLL
LoadedModule[99]=C:\PROGRA~2\Citrix\ICACLI~1\GfxRender.dll
LoadedModule[100]=C:\Windows\system32\pdh.dll
LoadedModule[101]=C:\PROGRA~2\Citrix\ICACLI~1\xdecode.dll
LoadedModule[102]=C:\PROGRA~2\Citrix\ICACLI~1\avutil-55.dll
LoadedModule[103]=C:\PROGRA~2\Citrix\ICACLI~1\avcodec-57.dll
LoadedModule[104]=C:\PROGRA~2\Citrix\ICACLI~1\jpeg62.dll
LoadedModule[105]=C:\PROGRA~2\Citrix\ICACLI~1\VDCDM30N.DLL
LoadedModule[106]=C:\Windows\system32\MPR.dll
LoadedModule[107]=C:\PROGRA~2\Citrix\ICACLI~1\VDSPL30N.DLL
LoadedModule[108]=C:\PROGRA~2\Citrix\ICACLI~1\reducv3.dll
LoadedModule[109]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[110]=C:\PROGRA~2\Citrix\ICACLI~1\pcl4rast.dll
LoadedModule[111]=C:\PROGRA~2\Citrix\ICACLI~1\emfrendr.dll
LoadedModule[112]=C:\PROGRA~2\Citrix\ICACLI~1\VDCPM30N.DLL
LoadedModule[113]=C:\PROGRA~2\Citrix\ICACLI~1\VDCLIPN.DLL
LoadedModule[114]=C:\PROGRA~2\Citrix\ICACLI~1\VDGDT.dll
LoadedModule[115]=C:\PROGRA~2\Citrix\ICACLI~1\VDCOM30N.DLL
LoadedModule[116]=C:\PROGRA~2\Citrix\ICACLI~1\VDCAMN.DLL
LoadedModule[117]=C:\PROGRA~2\Citrix\ICACLI~1\ADPCM.DLL
LoadedModule[118]=C:\PROGRA~2\Citrix\ICACLI~1\CTXVORBIS.DLL
LoadedModule[119]=C:\PROGRA~2\Citrix\ICACLI~1\CTXSPEEX.DLL
LoadedModule[120]=C:\PROGRA~2\Citrix\ICACLI~1\VDTWIN.DLL
LoadedModule[121]=C:\PROGRA~2\Citrix\ICACLI~1\VDFON30N.DLL
LoadedModule[122]=C:\PROGRA~2\Citrix\ICACLI~1\VDMMN.DLL
LoadedModule[123]=C:\PROGRA~2\Citrix\ICACLI~1\VDCTLN.DLL
LoadedModule[124]=C:\PROGRA~2\Citrix\ICACLI~1\VDTWN.DLL
LoadedModule[125]=C:\PROGRA~2\Citrix\ICACLI~1\VDEUEMN.DLL
LoadedModule[126]=C:\PROGRA~2\Citrix\ICACLI~1\VDTUIN.DLL
LoadedModule[127]=C:\PROGRA~2\Citrix\ICACLI~1\VDDVC0N.DLL
LoadedModule[128]=C:\PROGRA~2\Citrix\ICACLI~1\VDGUSBN.DLL
LoadedModule[129]=C:\Windows\system32\HID.DLL
LoadedModule[130]=C:\Program Files (x86)\Citrix\ICA Client\DVCRenderingAdapter.dll
LoadedModule[131]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[132]=C:\PROGRA~2\Citrix\ICACLI~1\VDFLASH.DLL
LoadedModule[133]=C:\PROGRA~2\Citrix\ICACLI~1\VDFLASH2.DLL
LoadedModule[134]=C:\Windows\system32\LOGONCLI.DLL
LoadedModule[135]=C:\Windows\system32\rsaenh.dll
LoadedModule[136]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[137]=C:\PROGRA~2\Citrix\ICACLI~1\VD3DN.DLL
LoadedModule[138]=C:\Windows\system32\mstscax.dll
LoadedModule[139]=C:\Windows\system32\d2d1.dll
LoadedModule[140]=C:\Windows\system32\d3d11.dll
LoadedModule[141]=C:\Windows\system32\dxgi.dll
LoadedModule[142]=C:\Windows\system32\MSACM32.dll
LoadedModule[143]=C:\Windows\system32\Secur32.dll
LoadedModule[144]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[145]=C:\Windows\system32\WINNSI.DLL
LoadedModule[146]=C:\Windows\system32\DWrite.dll
LoadedModule[147]=C:\Windows\system32\bcrypt.dll
LoadedModule[148]=C:\Windows\system32\ncrypt.dll
LoadedModule[149]=C:\PROGRA~2\Citrix\ICACLI~1\vd3dplay.dll
LoadedModule[150]=C:\PROGRA~2\Citrix\ICACLI~1\vd3dcaps.dll
LoadedModule[151]=C:\PROGRA~2\Citrix\ICACLI~1\PICN20.dll
LoadedModule[152]=C:\PROGRA~2\Citrix\ICACLI~1\VDSENS.DLL
LoadedModule[153]=C:\Windows\syswow64\WINTRUST.dll
LoadedModule[154]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\VDSENSUI.DLL
LoadedModule[155]=C:\Windows\System32\msxml6.dll
LoadedModule[156]=C:\Windows\System32\SensorsApi.dll
LoadedModule[157]=C:\Windows\System32\WDSCORE.dll
LoadedModule[158]=C:\Windows\System32\slc.dll
LoadedModule[159]=C:\PROGRA~2\Citrix\ICACLI~1\VDMTCHN.DLL
LoadedModule[160]=C:\PROGRA~2\Citrix\ICACLI~1\VDLFPN.DLL
LoadedModule[161]=C:\PROGRA~2\Citrix\ICACLI~1\VDIME.DLL
LoadedModule[162]=C:\PROGRA~2\Citrix\ICACLI~1\VDBROWSERN.DLL
LoadedModule[163]=C:\PROGRA~2\Citrix\ICACLI~1\VDPortForwardN.dll
LoadedModule[164]=C:\PROGRA~2\Citrix\ICACLI~1\VDTEAMSN.DLL
LoadedModule[165]=C:\PROGRA~2\Citrix\ICACLI~1\VDNSAP.DLL
LoadedModule[166]=C:\Windows\system32\profapi.dll
LoadedModule[167]=C:\Windows\system32\dnsapi.DLL
LoadedModule[168]=C:\Windows\system32\RASAPI32.dll
LoadedModule[169]=C:\Windows\system32\rasman.dll
LoadedModule[170]=C:\Windows\system32\rtutils.dll
LoadedModule[171]=C:\Windows\system32\sensapi.dll
LoadedModule[172]=C:\Windows\system32\NLAapi.dll
LoadedModule[173]=C:\Windows\system32\rasadhlp.dll
LoadedModule[174]=C:\Windows\system32\napinsp.dll
LoadedModule[175]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[176]=C:\Windows\System32\mswsock.dll
LoadedModule[177]=C:\Windows\System32\winrnr.dll
LoadedModule[178]=C:\Windows\System32\wshtcpip.dll
LoadedModule[179]=C:\Windows\System32\wship6.dll
LoadedModule[180]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[181]=C:\Windows\system32\explorerframe.dll
LoadedModule[182]=C:\Windows\system32\DUser.dll
LoadedModule[183]=C:\Windows\system32\DUI70.dll
LoadedModule[184]=C:\Windows\system32\apphelp.dll
LoadedModule[185]=C:\Windows\system32\security.dll
LoadedModule[186]=C:\PROGRA~2\Citrix\ICACLI~1\resource\en\SSLSDKUI.DLL
LoadedModule[187]=C:\Windows\System32\netprofm.dll
LoadedModule[188]=C:\Windows\System32\npmproxy.dll
LoadedModule[189]=C:\Windows\system32\cryptnet.dll
LoadedModule[190]=C:\Windows\SysWOW64\bcryptprimitives.dll
LoadedModule[191]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[192]=C:\Windows\system32\wdmaud.drv
LoadedModule[193]=C:\Windows\system32\ksuser.dll
LoadedModule[194]=C:\Windows\system32\AVRT.dll
LoadedModule[195]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[196]=C:\Windows\system32\msacm32.drv
LoadedModule[197]=C:\Windows\system32\midimap.dll
LoadedModule[198]=C:\Windows\system32\d3d9.dll
LoadedModule[199]=C:\Windows\system32\d3d8thk.dll
LoadedModule[200]=C:\Windows\system32\d3dx9_43.dll
LoadedModule[201]=C:\Windows\system32\aticfx32.dll
LoadedModule[202]=C:\Windows\system32\atiuxpag.dll
LoadedModule[203]=C:\Windows\system32\atidxx32.dll
LoadedModule[204]=C:\Windows\system32\amdihk32.dll
LoadedModule[205]=C:\Program Files (x86)\Citrix\ICA Client\CCMProxy.dll
LoadedModule[206]=C:\Windows\system32\atiu9pag.dll
LoadedModule[207]=C:\Windows\system32\atiumdag.dll
LoadedModule[208]=C:\Windows\system32\atiumdva.dll
LoadedModule[209]=C:\Windows\system32\POWRPROF.dll
LoadedModule[210]=C:\Windows\SysWOW64\devenum.dll
LoadedModule[211]=C:\Windows\system32\msdmo.dll
LoadedModule[212]=C:\Windows\system32\cscapi.dll
LoadedModule[213]=C:\Windows\system32\DXVA2.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Citrix HDX Engine
AppPath=C:\PROGRA~2\Citrix\ICACLI~1\WFICA32.EXE

 

>>>    END APPCRASH DUMP FILE

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6 answers to this question

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  • 0
On 8/27/2020 at 11:49 PM, Rami Nucho1709152704 said:

Solution 1: In this KB has stopped it from crashing the Citrix HDX Engine. I am testing performance with it in a disabled state

https://support.citrix.com/article/CTX238334

 

 

I haven't received this error/prompt in months, and I can confirm that this is the only verifiable setting that is 'disabled' and is documented to address this issue, that seemed to work for me. So I've marked it as the answer. Although, I would also like to note that prior to no longer getting any more instances of this message, I did run another Disk Check, SFC /SCANNOW, and set my Desktop Theme to the default Windows 7 Aero Theme. Also, the Citrix, and AMD display driver software are still the same versions, so no changes of updates there. 

 

Thanks to everyone that responded.

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