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"Citrix VM Tools not installed" message in XenCenter even it has been installed


Peter VARGA1709157052

Question

Last night I have done the big step and upgraded my XS 7.6 to HyperVisor 8.1.

 

Because a VM was in the PV state [I opened a discussion regarding this subject] I installed a new version of SLES 15.1 from scratch using the SUSE Linux Enterprise 15 template [There is no SUSE Linux Enterprise Server template - is this a mistake?].

Even I installed the Citrix VM Tools getting the confirmation it has been installed this VM appears in XenCenter with the "Citrix VM Tools not installed" status [it has been restarted several times].

Installing the Tools again I get that is's already installed.

 

Other SLES 15.1 VM, which has been upgraded from 14.5 doesn't have this status and works well.

 

What can it be?

 

As always: Thank you guys!

 

PS: I think one solution could be installing SLES 14.5 and then upgrading it to 15.1 as the data is an independent VDI so it doesn't really bother me. But I would like to solve this.

 

This is the output from the installation process - I hope it helps!

 

Detected `SUSE Linux Enterprise Server 15 SP1' (sles version 15).

The following changes will be made to this Virtual Machine:
  * packages to be installed/upgraded:
    - xe-guest-utilities-7.16.0-2.x86_64.rpm
    - xe-guest-utilities-xenstore-7.16.0-2.x86_64.rpm

Continue? [y/n] y

Preparing...                          ################################# [100%]
Updating / installing...
   1:xe-guest-utilities-xenstore-7.16.################################# [ 25%]
   2:xe-guest-utilities-7.16.0-2      ################################# [ 50%]
/sbin/insserv: No such file or directory

Note: This output shows SysV services only and does not include native
systemd services. SysV configuration data might be overridden by native
systemd configuration.

If you want to list systemd services use 'systemctl list-unit-files'.
To see services enabled on particular target use
'systemctl list-dependencies [target]'.

Cleaning up / removing...
   3:xe-guest-utilities-xenstore-7.10.################################# [ 75%]
   4:xe-guest-utilities-7.10.0-1      ################################# [100%]

You should now reboot this Virtual Machine.

 

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