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O365 shared licensing issue in XenDesktop


Andy White1709154166

Question

Hello,

 

I'm not sure if this is a Citrix issue or Microsoft.  We use XenDesktop with Win10 desktops and O365, we also use WEM to copy user profiles to a share, including the O365 tokens that get created when we log into O365, the get stored int C:\Users\username\AppData\Local\Microsoft\Office\16.0\Licensing and when we sign off they get saved into the users profile on the share:

 

\\share\Profiles\username\UPM_Profile\AppData\Local\Microsoft\Office\16.0\Licensing

 

However when we log back in we get this message and have to sign back in which is a pain every time.  The thing is we sign in with our AD credentials from our domain (UPN - username@domain.co.uk), but the O365 account is from our our new owners (first.last@domain.com) domain/tenant.

 

Office was installed as a shared installed too as documented by Citrix.

 

image.thumb.png.118be5c0532cbe7a8c0c3d3d8b412472.png

 

WEM

 

image.thumb.png.16b820763ffad287d6942864fd4cf55d.png

 

I wonder if that is the issue or something else?

 

Thanks

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