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MS Teams Bad audio Quality


Jonathon Luken

Question

Things i have checked. 

Teams is running in optimized mode.

HDXteams is running on the client software.

The policies are working correctly.

 

Version of teams is x64 latest release.

version of virtual desktop is 1912 

the vda on the vdi is the one that came with 1912

the workspace version is 19.11.0.50(1911)

If the user runs teams on their physical host it works fine. 

 

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On 3/25/2020 at 1:54 PM, Jonathon Luken said:

Things i have checked. 

Teams is running in optimized mode.

HDXteams is running on the client software.

The policies are working correctly.

 

Version of teams is x64 latest release.

version of virtual desktop is 1912 

the vda on the vdi is the one that came with 1912

the workspace version is 19.11.0.50(1911)

If the user runs teams on their physical host it works fine. 

 

 

After you make a call, there will be log created.

HDXTeams.exe logs can be found on the user’s machine at %TEMP% inside the HDXTeams folder (AppData/Local/Temp/HDXTeams). Look for a .txt file called webrpc_Day_Month_timestamp_Year.txt.

 

Lastly,

go here https://support.citrix.com/article/CTX253754#D

and try to follow what is described in #4.1

What does the SDP file reflect?

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