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On ‎3‎/‎20‎/‎2020 at 5:25 PM, Manoj Rana said:

Hi,

 

Can you tell us more about your Citrix Farm? like Storefront version, DDC

 

Thanks 

Manoj

 

dear manoj,

There are two sets of DDC in the customer environment, one version is 7.6.2, the other is 7.11, and the SF is 2.6. It uses MCS, a dedicated desktop, and a physical server as the database, but it is very old. Recently, it is considering replacing the database server. But I don't think the database has any performance issues. Netscaler is used to provide services for public network users. If you have relevant troubleshooting ideas, please tell me, thank you very much.

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Hi,

 

This is very difficult to advised troubleshooting step without SF and DDCs logs,

 

Have you checked the logs on F and DDC? is it same behaviour for external and internal users ? I don't think so this is database issue. Are you using HTML5 or native Citrix Receiver ?

 

Thanks 

Manoj

 

 

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On ‎3‎/‎22‎/‎2020 at 4:08 PM, Manoj Rana said:

Hi,

 

This is very difficult to advised troubleshooting step without SF and DDCs logs,

 

Have you checked the logs on F and DDC? is it same behaviour for external and internal users ? I don't think so this is database issue. Are you using HTML5 or native Citrix Receiver ?

 

Thanks 

Manoj

 

 

dear manoj,

Thank you for your reply,I have checked SF and DDC on the event viewer, but no obvious problems have been found. Most of the logs are information level. This problem appears to both internal users and external users. The citrix receiver is used in our environment.

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Hi,

 

I can only advised build new storefront (latest or supported version with 7.6.2) I think most of storefront are but check and add your one of farm into new storefront. Please see the few link below.

 

https://www.carlstalhood.com/storefront-cr-basic-configuration/

https://www.robinhobo.com/installing-and-configuring-citrix-storefront-3-0/

https://www.christiaanbrinkhoff.com/2017/03/06/how-to-install-and-configure-storefront-3-9-including-the-new-netscaler-integration-import/

 

Installing storefront is really easy.

 

Thanks 

Manoj

 

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On 2020/3/24 at AM1点59分, Manoj Rana said:

你好

 

我只能建议建立新的店面(使用7.6.2的最新版本或受支持的版本),我认为大多数店面都是,但是请检查您的服务器场并将其添加到新店面。请查看下面的几个链接。

 

https://www.carlstalhood.com/storefront-cr-basic-configuration/

https://www.robinhobo.com/installing-and-configuring-citrix-storefront-3-0/

https://www.christiaanbrinkhoff.com/2017/03/06/how-to-install-and-configure-storefront-3-9-includes-the-new-netscaler-integration-import/

 

安装店面真的很容易。

 

谢谢 

马诺吉

 

dear manoj

   Thank you for your reply. I'll try your suggestion 

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