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Remote Desktop logon dialog does not pop up and the Launcher disappeared

Alex Chen1709161844


I am with Receiver 4.12 for Windows on my personal Windows 10 PC.


The issue just only occurred from today.


I logged onto my company VPN (supported by Citrix) via the web interface to remotely connect to my company PC. I could see all apps on my Citrix Receiver Web Interface. I clicked the Microsoft Remote Desktop icon. The Citrix Receiver Launcher popped up and started the running progression bar. I could see the progression bar was moving and the launcher suddenly disappeared when it showed "Preparing Windows". So it could not get to the logon dialog where I can enter the server name and user credentials for my remote PC.


I tried to restart my PC and run Reset Citrix on Advanced Preferences but this didn't help. I didn't install any Windows updates recently.


Please help! Thanks!

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