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ADC built-in ADM Agent registration on cloud service fails with DNS Error


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Hi,

i tried to register my ADC Instance in Citrix Cloud ADM "Express" Service with the built-in agent.

 

First step test DNS from ADC shell:

root@ADC01#  ping  whitehaven.agent.adm.cloud.com
ping: cannot resolve whitehaven.agent.adm.cloud.com: Host name lookup failure

okay, no DNS. Allthough i have DNS Server configured:

> show dns nameServer
4)       172.16.7.28  -  State: UP      Protocol: TCP
5)       172.16.7.26  -  State: UP      Protocol: TCP

okay, let's check /etc/resolv.conf:

root@ADC01# vi /etc/resolv.conf
# Do not change this entry, use the 'add nameserver'
nameserver 127.0.0.2

okay, whatever, let's change this to our internal DNS:

nameserver 172.16.7.26

test DNS again: 
 

root@ADC01# ping whitehaven.agent.adm.cloud.com
PING whitehaven-agentlb-924114038.eu-central-1.elb.amazonaws.com (52.29.78.48): 56 data bytes
^C
--- whitehaven-agentlb-924114038.eu-central-1.elb.amazonaws.com ping statistics ---
1 packets transmitted, 0 packets received, 100.0% packet loss
root@ADC01# ping whitehaven.agent.adm.cloud.com
PING whitehaven-agentlb-924114038.eu-central-1.elb.amazonaws.com (52.57.124.243): 56 data bytes

DNS is working! (ping is not allowed)

 

so i started the script:

root@ADC01# cd /var/mastools/scripts/
root@ADC01# ./mastools_init.sh nsroot xxxxxxx whitehaven.agent.adm.cloud.com "afxxxxc2-xxxx-4a37-xxxx-377fxxxx6442"
stop monit
stop upgrade
stop mastools
registration
    Please check if the DNS server is configured !! Exception %s
0.0-0.0
first time registration, upgrade will download the binary
running upgrade

..with no success.

 

Any Ideas?!

 

Thank you.

 

 

 

 


 

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