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Error installing Director on Windows Server 2019

Sander de Koning


I'm installing director as part of Virtual Apps & Desktops from an ISO with version 1912.0.0.24265. I receive the following error:



Product: Citrix Director -- This installation requires one of the following operating systems:
Windows Server 2008 R2 Standard or Enterprise Edition or Windows Server 2012 or Windows Server 2012 R2
Windows Installer installed the product. Product Name: Citrix Director. Product Version: Product Language: 1033. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603.

The documentation states win2019 is supported for Director: 


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I just tried installing this on Windows Server 2019 1809 (build 17763.1039), and it is successful. Here is the last part of my log:

MSI (s) (B8:4C) [00:17:58:184]: Doing action: LaunchConditions
Action ended 0:17:58: RemoveFormattedRegistry. Return value 1.
Action start 0:17:58: LaunchConditions.
MSI (s) (B8:4C) [00:17:58:186]: Doing action: ValidateProductID
Action ended 0:17:58: LaunchConditions. Return value 1.
Action start 0:17:58: ValidateProductID.

The logs before this part are very similar to yours.

So yours indeed fails on the validation of the OS. What version do you get when you run winver ?






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