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Error installing Director on Windows Server 2019


Sander de Koning

Question

I'm installing director as part of Virtual Apps & Desktops from an ISO with version 1912.0.0.24265. I receive the following error:

 

Quote

Product: Citrix Director -- This installation requires one of the following operating systems:
Windows Server 2008 R2 Standard or Enterprise Edition or Windows Server 2012 or Windows Server 2012 R2
...
Windows Installer installed the product. Product Name: Citrix Director. Product Version: 7.24.0.68. Product Language: 1033. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603.


The documentation states win2019 is supported for Director: 
https://docs.citrix.com/en-us/citrix-virtual-apps-desktops/1912-ltsr/system-requirements.html#citrix-director

DesktopDirector556676786.txt

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2 answers to this question

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Hi,

 

I just tried installing this on Windows Server 2019 1809 (build 17763.1039), and it is successful. Here is the last part of my log:

MSI (s) (B8:4C) [00:17:58:184]: Doing action: LaunchConditions
Action ended 0:17:58: RemoveFormattedRegistry. Return value 1.
Action start 0:17:58: LaunchConditions.
MSI (s) (B8:4C) [00:17:58:186]: Doing action: ValidateProductID
Action ended 0:17:58: LaunchConditions. Return value 1.
Action start 0:17:58: ValidateProductID.

The logs before this part are very similar to yours.

So yours indeed fails on the validation of the OS. What version do you get when you run winver ?

 

Best,

 

Koenraad

 

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