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Windows 10 crashing after installing Citrix


Shelley Burke

Question

Installed new SSD on computer and Windows 10 Home (v1903).  Installed Citrix Receiver 2.1.  On rebooting it crashes before I can login to computer with IO device error (ctxusbm.sys).  I uninstalled it by going into safe mode and running the uninstall exe.  Then installed Citrix Workspace and that appeared to work fine.  Has been running for two weeks fine and rebooting ok.  Over the weekend it seems some Windows updates were added and now it has started crashing again.  I have temporarily uninstalled it but urgently need it back on PC for work.  Can anyone help?

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