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Citrix Workspace does not connect to server on Mac


Erin burns

Question

I am running Citrix Workspace Version: 19.10.0.13 (1910) on my Mac. I am able to access the Storefront URL from Safari with no issues. However, when I attempt to add an account to the Workspace app using the same URL, I get an error saying "Could not detect the specified account. The server might be invalid or may be unavailable at this time. Make sure the URL is correct and check your network connection." I am using the default Workspace Preferences settings. Does anyone know why it is not reaching the server? 

 

My Macbook's specs are:

OS 10.13.6

Java 8 update 241

 

java version "12.0.2" 2019-07-16

Java(TM) SE Runtime Environment (build 12.0.2+10)

Java HotSpot(TM) 64-Bit Server VM (build 12.0.2+10, mixed mode, sharing)

 

Here's a snippet of the Auth Manager log

CAuthManImpl::SetClientName clientName='MacAuthMan'
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   {
Thu Feb 13 18:32:12 2020     < T:00005813        .   .   }
Thu Feb 13 18:32:12 2020     < T:00005813        .   }
Thu Feb 13 18:32:12 2020     < T:00005813        }
Thu Feb 13 18:32:12 2020     > T:00005813        [MacAuthMan setClientName:] object=authman#8
Thu Feb 13 18:32:12 2020     > T:00005813        {
Thu Feb 13 18:32:12 2020     > T:00005813        .   CAuthManImpl::SetClientName clientName='Citrix Workspace[redacted] SSLValidation'
Thu Feb 13 18:32:12 2020     > T:00005813        .   {
Thu Feb 13 18:32:12 2020     < T:00005813        .   }
Thu Feb 13 18:32:12 2020     < T:00005813        }
Thu Feb 13 18:32:12 2020     > T:00005813        [MacAuthMan getServerCertificate] client='Citrix Workspace[redacted] SSLValidation' object=authman#8
Thu Feb 13 18:32:12 2020     > T:00005813        {
Thu Feb 13 18:32:12 2020     > T:00005813        .   CAuthManImpl::GetServerCertificate
Thu Feb 13 18:32:12 2020     > T:00005813        .   {
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   CServerCertificateProbe::GetServerCertificate
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   {
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   CAMSSLContextTracker::GetContextFor 'https://<URL>/'
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   {
Thu Feb 13 18:32:12 2020       T:00005813        .   .   .   .   Context not found
Thu Feb 13 18:32:12 2020     < T:00005813        .   .   .   }
Thu Feb 13 18:32:12 2020       T:00005813        .   .   .   Using explicitly absent certificate.
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   CMacHttpTransaction::CMacHttpTransaction
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   {
Thu Feb 13 18:32:12 2020       T:00005813        .   .   .   .   CMacHttpTransaction::SetSSLContext: Server: '' State: 'ClientCertificate_Unset' Certificate: '(none)'
Thu Feb 13 18:32:12 2020     < T:00005813        .   .   .   }
Thu Feb 13 18:32:12 2020       T:00005813        .   .   .   CMacHttpTransaction::SetSSLContext: Server: 'https://<URL>/' State: 'ClientCertificate_Empty' Certificate: '(none)'
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   CHttpTransactionBase::SendAndReceive
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   {
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   .   CMacHttpTransaction::CheckedSendAndReceive
Thu Feb 13 18:32:12 2020     > T:00005813        .   .   .   .   {
Thu Feb 13 18:32:13 2020     > T:00004823        Session delegate handler: URLSession:task:didReceiveChallenge:completionHandler
Thu Feb 13 18:32:13 2020     > T:00004823        {
Thu Feb 13 18:32:13 2020       T:00004823        .   Authentication method: NSURLAuthenticationMethodServerTrust
Thu Feb 13 18:32:13 2020     > T:00004823        .   CMacSSLContext::SetServerCertificate
Thu Feb 13 18:32:13 2020     > T:00004823        .   {
Thu Feb 13 18:32:13 2020       T:00004823        .   .   Setting shared server certificate
Thu Feb 13 18:32:13 2020     < T:00004823        .   }
Thu Feb 13 18:32:13 2020     < T:00004823        }
Thu Feb 13 18:32:13 2020     > T:00002737        Session delegate handler: URLSession:dataTask:didReceiveResponse:completionHandler
Thu Feb 13 18:32:13 2020     > T:00002737        {
Thu Feb 13 18:32:13 2020     < T:00002737        }
Thu Feb 13 18:32:13 2020       T:00005813        .   .   .   .   .   Asynchronous data task completed
Thu Feb 13 18:32:13 2020     > T:00007963        Session delegate handler: URLSession:task:didReceiveData
Thu Feb 13 18:32:13 2020     < T:00005813        .   .   .   .   }
Thu Feb 13 18:32:13 2020     > T:00007963        {
Thu Feb 13 18:32:13 2020     > T:00005813        .   .   .   .   CMacSSLContext::GetServerCertificate
Thu Feb 13 18:32:13 2020     > T:00007963        .   CMacHttpTransaction::AppendToResponseData
Thu Feb 13 18:32:13 2020     > T:00005813        .   .   .   .   {
Thu Feb 13 18:32:13 2020     > T:00007963        .   {
Thu Feb 13 18:32:13 2020       T:00005813        .   .   .   .   .   Getting shared server certificate
Thu Feb 13 18:32:13 2020       T:00007963        .   .   220 bytes appended
Thu Feb 13 18:32:13 2020     < T:00005813        .   .   .   .   }
Thu Feb 13 18:32:13 2020     < T:00007963        .   }
Thu Feb 13 18:32:13 2020     < T:00005813        .   .   .   }
Thu Feb 13 18:32:13 2020     < T:00007963        }
Thu Feb 13 18:32:13 2020     > T:00005813        .   .   .   CMacSSLContext::GetServerCertificate
Thu Feb 13 18:32:13 2020     > T:00004823        Session delegate handler: URLSession:task:didCompleteWithError
Thu Feb 13 18:32:13 2020     > T:00005813        .   .   .   {
Thu Feb 13 18:32:13 2020     > T:00004823        {
Thu Feb 13 18:32:13 2020       T:00005813        .   .   .   .   Getting shared server certificate
Thu Feb 13 18:32:13 2020       T:00004823        .   Response transfer complete
Thu Feb 13 18:32:13 2020     < T:00005813        .   .   .   }
Thu Feb 13 18:32:13 2020       T:00004823        .   Task successfully completed
Thu Feb 13 18:32:13 2020     < T:00005813        .   .   }
Thu Feb 13 18:32:13 2020     < T:00004823        }
Thu Feb 13 18:32:13 2020     < T:00005813        .   }
Thu Feb 13 18:32:13 2020     < T:00005813        }
Thu Feb 13 18:32:13 2020     > T:00005813        [MacAuthMan cancelAllCalls] client='Citrix Workspace[redacted] SSLValidation' object=authman#8
Thu Feb 13 18:32:13 2020     > T:00005813        {
Thu Feb 13 18:32:13 2020     > T:00005813        .   CAuthManImpl::CancelAllCalls
Thu Feb 13 18:32:13 2020     > T:00005813        .   {
Thu Feb 13 18:32:13 2020     < T:00005813        .   }
Thu Feb 13 18:32:13 2020     < T:00005813        }
Thu Feb 13 18:32:13 2020       T:00005813        Destroyed authman#8

 

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