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Printers not being retained


Philip Hall

Question

Hi,

 

I know this has been asked on numerous occasions but I don't understand why its still occurring.  This is affecting only a small number of users, most users are able to keep their printers.

 

I have set the registry setting of DisableNetworkPrinterDisconnect > 1 under HKLM\Software\Citrix\ICA,

I have also set the policy within citrix to "Do not adjust the user's default printer"

 

Nothing seems to work for this one user.

 

The OS of the VDA is Windows Server 2012 and the Version of Citrix is 7.15 LTSR.

 

I have checked the UPM logs and is shows the following:

 

2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBAN-LaserCNTR1
2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBAN-LaserCNTR2
2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBAN-MGRCLR
2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBAN-MGRLSR
2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBAN-Photocopier
2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBANCREDITCONTROL
2020-02-10;21:43:22.011;INFORMATION;NBSLAN;revans;19;14788;ApplyRegistryChanges: Deleting key:upm_S-1-5-21-1094087965-1543909960-1849977318-1637_midsync\Printers\Connections\,,mbmps01,MBSBANPICKLIST

 

Any idea how to rectify this?

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Hi Philip, 

 

We had similar issue it was turn out our domain user printer policy. Via GPO we had set of users to setup default printer. When user set default printer with Citrix session it does not retain the changes. Next time user logon in it was revert back to domain policy.

 

Can you make sure you don't have something like this?

 

Thanks

Manoj

 

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