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Poor performance / lags in published desktop for several seconds


Michael Erb

Question

Hello together,

some of our users reporting strange performance issues inside their published desktop. They describe it like a sort of input lag. For example when they are typing the letters appear after several seconds or when they delete text the cursors lags behind, which is very annoying for them. I investigated in several directions but did not come to any coclusion right now. The worker itself seems to be bored according cpu, memory and storage usage. The client is connected via a synchronous 20MBit/s WAN line.

 

Which kind of "feature" in Citrix can produce this behaviour? I already thought about Session reliability, but I could not find a logfile to check if SR was active or not.

 

Do you have any advice in which way this can be troubleshooted?

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4 hours ago, Michael Erb said:

Hello together,

some of our users reporting strange performance issues inside their published desktop. They describe it like a sort of input lag. For example when they are typing the letters appear after several seconds or when they delete text the cursors lags behind, which is very annoying for them. I investigated in several directions but did not come to any coclusion right now. The worker itself seems to be bored according cpu, memory and storage usage. The client is connected via a synchronous 20MBit/s WAN line.

 

Which kind of "feature" in Citrix can produce this behaviour? I already thought about Session reliability, but I could not find a logfile to check if SR was active or not.

 

Do you have any advice in which way this can be troubleshooted?

 

I need to add that latency is around 20ms. At the moment I have no long-time data according ICA RTT which might be an indicator for degrading performance.

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