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USB Foot pedal not working 'Policy Restricted'


Michael White1709160692

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Hi All,

I'm having issues with a foot pedal not redirecting in Citrix, it shows in the devices list in the client but it says 'Policy Restricted' with the Redirect checkbox greyed out. I have followed every article I can on USB redirection, including this article https://support.citrix.com/article/CTX129558 where they are trying to redirect the same device (VID=0911 PID=1844). Yet it always appears as 'Policy Restricted'.

 

I found this older thread on the forum discussing the same thing but no solution was given https://discussions.citrix.com/topic/379174-usb-redirection-of-hid-devices/

I even tried adding Allow: to every section I could find to see if it works. How can I find the policy which is causing the issue?

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