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Explorer crashing randomly - WEM?


Campbell Kay

Question

Hi Guys,

 

we have some users complain that the file explorer randomly crashes.

 

running Windows 2016 + Latest version of WEM.

 

i have noticed the below in our event logs

 

Application log

 

the shell stopped unexpectedly and explorer.exe

 

the user gets the application is not responding message.

 

At the same time in the WEM agent log i get

 

Error while retrieving metrics for session 10, this is the session number relating to the user who explorer has crashed.

 

could this be from Memory optimization? anyone else seen this

 

Thanks,

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