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Explorer crashing randomly - WEM?

Campbell Kay


Hi Guys,


we have some users complain that the file explorer randomly crashes.


running Windows 2016 + Latest version of WEM.


i have noticed the below in our event logs


Application log


the shell stopped unexpectedly and explorer.exe


the user gets the application is not responding message.


At the same time in the WEM agent log i get


Error while retrieving metrics for session 10, this is the session number relating to the user who explorer has crashed.


could this be from Memory optimization? anyone else seen this



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