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Cannot get Acrobat Tab to show in Office 2016 products


Ross Faverty1709158252

Question

Citrix VDA 7.15.CU4

App Layer 19.11

Windows 10 1803

MS Word 2016 16.04266.1001

Adobe Standard 15.006.30033

 

Issue: Cannot get the Acrobat Tab to show in MS Office products even with the Adobe PDFMaker Office COM Add-in enabled. This occurs in existing MS Office & Adobe app layers with the alternative set as a prerequisite and the same in new AppLayers. The same behavior occurs when the new or existing layers are included in a published image and we attempt to enabled the plug-in in the published image. We also use BlueBeam for PDF's and this integrates just fine with Office 2016 products. 

 

Troubleshooting:

1. https://support.office.com/en-us/article/get-the-adobe-acrobat-tab-to-appear-b83cbba3-7bc1-4c75-b8dc-511e07a283f0

2. New App Layers created.

  - Office 2016 with Adobe as a prereq

 - Adobe DC standard with Office 2016 as a prereq

3. Windows 10 & Office are patched quarterly and this was occurring in and after patching completed in 2019 4th quarter & 2020 1st quarter.

4. Unable to replicate when apps are installed on test VM (non App-layered VM) and on local laptop. 

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