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smartphone don't mount on Citrix session

Bruno Gavet


Good morning all,

I have a problem when  my users need to recover photos from their smartphone plugged into their NUC (NUC6CAYS) under the Citrix Xenapp 7.15 session.

smartphone don't mount on Citrix session.

The other USB devices are working properly.

( I set up USB redirects based on this method:  https://support.citrix.com/article/CTX137939 )


Do you have a solution to offer me please?


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