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Citrix black half screen with weird activity, displaced mouse cursor in dual screen laptop + 3rd external screen


Ahmed Al-Ali

Question

I'm using Asus Zenbook dual pro. which comes with 2 screen + connected with 3rd external screen from asus

works excellent with all other programs

but for citrix application its working weird

with half screen black and mouse cursor/pointer is in different place than the actual place

 

The problem exist even without the 3rd external screen (2 build in screen from the labtop asus zenbook dual pro)

with the 3rd screen the app will vanish from the screen 

 

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We get very similar issues with newer laptops.  The instructions below almost always fix it (I'm sorry for the elementary instructions, it's what we send to users who often need more detail than you will).  It may not work for your situation but it's easy to test and quick to revert back if necessary.

 

- Start Windows Explorer (file manager)
- Open the directory C:\Program Files (x86)\Citrix\ICA Client
- Right-click on wfica32.exe & wfcrun32.exe
- Click “Properties”
- Make these changes to both files (if you don't see an immediate impact, reboot your laptop):
               image.thumb.png.5ed0699daa0d36711eda336fc6390e80.pngimage.thumb.png.77bac2632969499040d490cbd94c5d10.png

image.png

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