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Workspace App Start tile removed when updating from 1909 to 1911


Bob Lilly

Question

How do I prevent a pinned start tile for the Workspace App from removing itself when updating from Citrix Workspace App from 1909 to 1911 on Windows 10? The start menu still has an entry for Citrix Workspace and it can be pinned again but for a company wide deployment this will cause many calls to our helpdesk. The shortcut in the start menu lives in "C:\ProgramData\Microsoft\Windows\Start Menu\Programs" and is named "Citrix Workspace.lnk". The shortcut points to "C:\Program Files (x86)\Citrix\ICA Client\SelfServicePlugin\SelfService.exe". I'm not sure what happens during the upgrade but it creates a new shortcut file that is just ever so slightly larger but the shortcut retains the same name, location, and target. However, the tile disappears. What gives, man?

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