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APPCRASH - Faulting OLEACC.DLL


Olivier Patiny1709157710

Question

Hello,

On Citrix XENAPP 7.x servers (W2K12), we are experiencing problems of APPCRASH with different applications. The application event log always shows that the faulting module is OLEACC.DLL (Exception code: 0xc0000005)

What we only noticed until now is that this problem does not occur if we are using Citrix Receiver 4.11

It happens with version 4.12 and any version of Citrix Workspace App

 

Has anyone experienced the same issue ?

 

Thanks in advance

Olivier

 

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On 12/17/2019 at 10:54 AM, Olivier Patiny1709157710 said:

Hello,

On Citrix XENAPP 7.x servers (W2K12), we are experiencing problems of APPCRASH with different applications. The application event log always shows that the faulting module is OLEACC.DLL (Exception code: 0xc0000005)

What we only noticed until now is that this problem does not occur if we are using Citrix Receiver 4.11

It happens with version 4.12 and any version of Citrix Workspace App

 

Has anyone experienced the same issue ?

 

Thanks in advance

Olivier

 

 

We are also having the same problem with some applications developed in PowerBuilder and only with a few users.
It occurs with all versions of Citrix Workspace App, Receiver 4.12 and Receiver 4.9.9000 LTSR Update 9.

 

Thanks,

Pedro Paixão

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Hi, For those who are experiencing this issue and looking for a solution. We are on 1912 LTSR deployed in Server 2016 / 2019. Powerbuilder application experience a crash with event ID - 1000. Faulting module is OLEACC.DLL

 

Solution - terminate wfshell.exe for the affected user, issue solved. If you have a group of affected users then setup a batch file to launch the application that also include a command line to terminate wfshell process 

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