Jump to content
Welcome to our new Citrix community!

VirusScan definition time

Derek Lawlor

Recommended Posts

Hello Using Citrix Receiver 4.9.2000.21 with NetScale gateway and McAfee Total Protection anti-virus - Error message is None of Antispyware installed on your machine has recent virus definition file

The epaHelper_epa_plugin log file report is below and seems to suggest that the product date stamp is a few months before the current date when the virus updates are current.

Has anyone else found this error? Is this because the script is looking at an incorrect location for McAfee?


--------------------- Scan--------------------------------

09:38:16.578 Successfully parsed tokens

09:38:16.609 Opswat lib init is successful

09:38:16.756 Found a product with product Name : Windows Defender [ID : 362], vendor Name : Microsoft Corporation [ID : 90] which met scan criteria

09:38:16.756 Found a product with product Name : McAfee Total Protection [ID : 566], vendor Name : McAfee, Inc. [ID : 379] which met scan criteria

09:38:16.756 Found 2 product(s) which met the scan criteria

09:38:16.772 Boolean compare failed.  Value false operator ==

09:38:16.778 Time compare failed : product timestamp : 1557615600, current timestamp : 1575625096, Actual difference in minutes : 300158, Expected difference in minutes : 11520

09:38:16.778 But expected diffrence is 11520 (minutes) and operator is '<='

09:38:16.778 scan failed because VirusScan definition time is not updated

09:38:16.778 Lang ID: en


09:38:16.778 Scan 'ANTIVIR_0_0_RTP_==_TRUE_VIRDEF-FILE-TIME_<=_11520' failed for method 'VIRDEF-FILE-TIME'

09:38:16.810 Collected error messages from EPA lib

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...