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Citrix Workspace / receiver installer fails


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Hello,

 

I'm having trouble reinstalling Citrix Workspace after upgrading to Catalina.  after upgrading, Citrix asked to automatically update and I let it, after which the program continued to crash.  So I decided to install it and reinstall, but I continue to get an error "The installation failed.  The Installer encountered and error that caused the installation to fail.  Contact the software manufacturer for assistance".  Which I have tried to do but I'm not getting much help with customer support.  I completely uninstalled Citrix and even went through and deleted every instance of Citrix on the computer, but I still get the error.  I also used this link (https://support.citrix.com/article/CTX134237) to try to remove uninstalled files on the Mac, which also didn't help. (most of the files were already gone).  I've also tried installing previous / older versions of both receiver and workspace but the installer fails at the same point.

 

I don't get a crash log but when I look into the console app I get the log report below.

 

Any ideas how to get this thing to install?  Thanks for any assistance.

 

Chad

 

2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: @(#)PROGRAM:Install  PROJECT:Install-1000
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: @(#)PROGRAM:Installer  PROJECT:Installer-965.1
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Hardware: MacBookPro14,3 @ 3.10 GHz (x 8), 16384 MB RAM
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Running OS Build: Mac OS X 10.15.1 (19B88)
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: USER=chucho
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: COMMAND_MODE=unix2003
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: DISPLAY=/private/tmp/com.apple.launchd.GVJ68uIpaa/org.macosforge.xquartz:0
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: LOGNAME=chucho
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.0aRDrLF7vM/Listeners
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: HOME=/Users/chucho
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: SHELL=/bin/bash
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: TMPDIR=/var/folders/j_/g9nsx4md5f7d83m5zs127h740000gn/T/
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: __CF_USER_TEXT_ENCODING=0x1F5:0x0:0x0
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: XPC_SERVICE_NAME=com.apple.xpc.launchd.oneshot.0x1000003d.Installer
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Env: XPC_FLAGS=0x0
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Citrix Workspace 19.10.2 Installation Log
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Opened from: /Volumes/Citrix Workspace/Install Citrix Workspace.pkg
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Package Authoring Error: <background> has an unsupported MIME type: image/data
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Package Authoring Error: <background_scaling> has an unsupported MIME type: X-NSObject/NSNumber
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Package Authoring Error: <background_alignment> has an unsupported MIME type: X-NSObject/NSNumber
2019-11-23 10:04:48-06 CHADs-MacBook-Pro Installer[21083]: Package Authoring Error: <layout-direction> has an unsupported MIME type: X-NSObject/NSNumber
2019-11-23 10:04:49-06 CHADs-MacBook-Pro Installer[21083]: Product archive /Volumes/Citrix Workspace/Install Citrix Workspace.pkg trustLevel=350
2019-11-23 10:04:49-06 CHADs-MacBook-Pro Installer[21083]: External component packages (1) trustLevel=350
2019-11-23 10:04:50-06 CHADs-MacBook-Pro Installer[21083]: Could not load resource readme: (null)
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: PUKApplicationCloser: Done updateOpenAppsAndPlugIns!
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: PUKApplicationCloser: Alert did end with code: -1
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: ================================================================================
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: User picked Standard Install
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: Choices selected for installation:
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]:     Install: ""
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]:     Install: "(null)"
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]:         Install Citrix Workspace.pkg#com.citrix.ICAClient.pkg : com.citrix.ICAClient : 19.10.2
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: ================================================================================
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: It took 0.00 seconds to summarize the package selections.
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: location = file://localhost
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: -[IFDInstallController(Private) _buildInstallPlanReturningError:]: file://localhost/Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg
2019-11-23 10:04:55-06 CHADs-MacBook-Pro Installer[21083]: Set authorization level to root for session
2019-11-23 10:05:01-06 CHADs-MacBook-Pro Installer[21083]: Administrator authorization granted.
2019-11-23 10:05:01-06 CHADs-MacBook-Pro Installer[21083]: Will use PK session
2019-11-23 10:05:01-06 CHADs-MacBook-Pro Installer[21083]: Using authorization level of root for IFPKInstallElement
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: Starting installation:
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: Configuring volume "Chucholand"
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: Preparing disk for local booted install.
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: Free space on "Chucholand": 503.21 GB (503208452096 bytes).
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: Create temporary directory "/var/folders/j_/g9nsx4md5f7d83m5zs127h740000gn/T//Install.21083cymLbk"
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: IFPKInstallElement (1 packages)
2019-11-23 10:05:02-06 CHADs-MacBook-Pro installd[986]: PackageKit: Adding client PKInstallDaemonClient pid=21083, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2019-11-23 10:05:02-06 CHADs-MacBook-Pro Installer[21083]: PackageKit: Enqueuing install with framework-specified quality of service (utility)
2019-11-23 10:05:02-06 CHADs-MacBook-Pro installd[986]: PackageKit: ----- Begin install -----
2019-11-23 10:05:02-06 CHADs-MacBook-Pro installd[986]: PackageKit: request=PKInstallRequest <1 packages, destination=/>
2019-11-23 10:05:02-06 CHADs-MacBook-Pro installd[986]: PackageKit: packages=(
        "PKLeopardPackage <id=com.citrix.ICAClient, version=19.10.2, url=file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg>"
    )
2019-11-23 10:05:02-06 CHADs-MacBook-Pro installd[986]: PackageKit: Set reponsibility for install to 21083
2019-11-23 10:05:02-06 CHADs-MacBook-Pro installd[986]: PackageKit: Extracting file:///Volumes/Citrix%20Workspace/Install%20Citrix%20Workspace.pkg#com.citrix.ICAClient.pkg (destination=/Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root, uid=0)
2019-11-23 10:05:05-06 CHADs-MacBook-Pro installd[986]: PackageKit: prevent user idle system sleep
2019-11-23 10:05:05-06 CHADs-MacBook-Pro installd[986]: PackageKit: suspending backupd
2019-11-23 10:05:05-06 CHADs-MacBook-Pro installd[986]: PackageKit: Executing script "./preinstall" in /private/tmp/PKInstallSandbox.ynuveb/Scripts/com.citrix.ICAClient.RjkvBL
2019-11-23 10:05:05-06 CHADs-MacBook-Pro install_monitor[21105]: Temporarily excluding: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2019-11-23 10:05:05-06 CHADs-MacBook-Pro installd[986]: ./preinstall: No receipt for 'com.citrix.ICAClient' found at '/'.
2019-11-23 10:05:05-06 CHADs-MacBook-Pro installd[986]: PackageKit: Using trashcan path /var/folders/zz/zyxvpxvq6csfxvn_n0000000000000/T/PKInstallSandboxTrash/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.sandboxTrash for sandbox /Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox
2019-11-23 10:05:05-06 CHADs-MacBook-Pro installd[986]: PackageKit: Shoving /Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root (3 items) to /
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: Error relinking file (primary): /Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root/usr/local/libexec/AuthManager_Mac.app to /usr/local/libexec/AuthManager_Mac.app, error = 1
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: srcPath = /Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root/usr/local/libexec/AuthManager_Mac.app NSFileOwnerAccountID=0 NSFileSystemFileNumber=4660793 NSFileExtensionHidden=1 NSFileSystemNumber=16777224 NSFileSize=96 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2019-10-17 06:48:50 +0000 NSFilePosixPermissions=493 NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=3 NSFileModificationDate=2019-10-17 06:48:50 +0000
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: dstParentPath = /usr/local/libexec NSFileOwnerAccountID=0 NSFileSystemFileNumber=1631944 NSFileExtensionHidden=0 NSFileSystemNumber=16777224 NSFileSize=64 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2019-09-18 22:10:36 +0000 NSFilePosixPermissions=509 NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=2 NSFileModificationDate=2019-11-09 03:58:53 +0000
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: [src=unknown] /usr/local/libexec/AuthManager_Mac.app: unable to restore flags to destination (error 2)
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: [source=dir, dst=notExist] failed _RelinkFile(/Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root/usr/local/libexec/AuthManager_Mac.app, /usr/local/libexec/AuthManager_Mac.app): Operation not permitted
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: srcPath = /Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root/usr/local/libexec/AuthManager_Mac.app NSFileOwnerAccountID=0 NSFileSystemFileNumber=4660793 NSFileExtensionHidden=1 NSFileSystemNumber=16777224 NSFileSize=96 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2019-10-17 06:48:50 +0000 NSFilePosixPermissions=493 NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=3 NSFileModificationDate=2019-10-17 06:48:50 +0000
2019-11-23 10:05:05-06 CHADs-MacBook-Pro shove[21108]: dstParentPath = /usr/local/libexec NSFileOwnerAccountID=0 NSFileSystemFileNumber=1631944 NSFileExtensionHidden=0 NSFileSystemNumber=16777224 NSFileSize=64 NSFileGroupOwnerAccountID=0 NSFileOwnerAccountName=root NSFileCreationDate=2019-09-18 22:10:36 +0000 NSFilePosixPermissions=509 NSFileType=NSFileTypeDirectory NSFileGroupOwnerAccountName=wheel NSFileReferenceCount=2 NSFileModificationDate=2019-11-09 03:58:53 +0000
2019-11-23 10:05:05-06 CHADs-MacBook-Pro install_monitor[21105]: Re-included: /Applications, /Library, /System, /bin, /private, /sbin, /usr
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: releasing backupd
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: allow user idle system sleep
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: Cleared responsibility for install from 21083.
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: Cleared permissions on Installer.app
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=120 "An unexpected error occurred while moving files to the final destination." UserInfo={NSLocalizedDescription=An unexpected error occurred while moving files to the final destination., arguments=(
        "-f",
        "-s",
        "/Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root",
        "/"
    ), NSUnderlyingError=0x7fea7e4171a0 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}} {
        NSLocalizedDescription = "An unexpected error occurred while moving files to the final destination.";
        NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=1 \"Operation not permitted\"";
        arguments =     (
            "-f",
            "-s",
            "/Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root",
            "/"
        );
    }
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: Running idle tasks
2019-11-23 10:05:06-06 CHADs-MacBook-Pro Installer[21083]: install:didFailWithError:Error Domain=PKInstallErrorDomain Code=120 "An unexpected error occurred while moving files to the final destination." UserInfo={NSUnderlyingError=0x600003f52280 {Error Domain=NSPOSIXErrorDomain Code=1 "Operation not permitted"}, NSLocalizedDescription=An unexpected error occurred while moving files to the final destination., arguments=(
        "-f",
        "-s",
        "/Library/InstallerSandboxes/.PKInstallSandboxManager/152E83BF-C73F-45B5-A911-F7ECC84C9B9A.activeSandbox/Root",
        "/"
    )}
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: Removing client PKInstallDaemonClient pid=21083, uid=501 (/System/Library/CoreServices/Installer.app/Contents/MacOS/Installer)
2019-11-23 10:05:06-06 CHADs-MacBook-Pro installd[986]: PackageKit: Done with sandbox removals
2019-11-23 10:05:07-06 CHADs-MacBook-Pro Installer[21083]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
2019-11-23 10:05:07-06 CHADs-MacBook-Pro Installer[21083]: IFDInstallController 315D5C0 state = 8
2019-11-23 10:05:07-06 CHADs-MacBook-Pro Installer[21083]: Displaying 'Install Failed' UI.
2019-11-23 10:05:07-06 CHADs-MacBook-Pro Installer[21083]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.
2019-11-23 10:06:24-06 CHADs-MacBook-Pro Installer[21083]: Package Removal: User opted to remove package.
2019-11-23 10:06:25-06 CHADs-MacBook-Pro Installer[21083]: Disk failed to eject disk: disk3s2 Citrix Workspace
2019-11-23 10:06:26-06 CHADs-MacBook-Pro Installer[21083]: Package Removal: Successfully removed package.
2019-11-23 10:06:27-06 CHADs-MacBook-Pro Installer[21083]: Successfully ejected disk (final attempt): disk3s2 Citrix Workspace
 

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