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file association problem


Andreacute Hartmann

Question

Hello,

 

we have a Probem, with our file association. If we want to start a office file, windows 10 ask: "how would you like to open the file?"

(files are represented with a citrix symbol but not office symbol)
Here we select the citrix shortcut. But the problem occurs sporadically. Reset the Citrix Receiver to default fixes the problem sometimes.

The problem mostly occurs if a user logs on to another pc.

 

Citrix Receiver: 4.9
XenApp 7.1.5.10000.135

Storefront 13.12.1000.1

 

Hope someone can help us.

Sorry for my english.

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