Jump to content
Welcome to our new Citrix community!
  • 0

Getting "Your apps are not available at this time. Please try again in a few minutes..." when using Workspace inside network


James OBrien

Question

I've been looking for a solution for my problem, and I can't seem to find one.  All the solutions I find don't have the same problem or setup.

 

I just set up a new Citrix XenApp 7.15 LTSR environment consisting of the following:

CITRIX-NS01 (NetScaler VPX) - Running version NS13.0 36.27.nc, using Citrix NetScaler Gateway Enterprise license

CITRIX-SF01 (StoreFront, Delivery Controller, License Server) - Running Windows 2012 R2 with Citrix versions 7.15.5000.0

CITRIX-APP01 (XenApp server) - Running Windows 2012 R2 with Citrix VDA version 7.15.5000.855

DESKTOP-PC (User PC) - Running Windows 10 (1803) with Citrix Workspace 19.9.0.21(1909)

 

For users outside of the office, everything works fine.  They are able to launch applications within Receiver or from the web interface.  However, for users inside the office, they are only able to launch applications from the web interface.  When setting up Receiver, the error "Your apps are not available at this time.  Please try again in a few minutes..." is returned.

 

I have already set the beacon entries as suggested in CTX202480 (https://support.citrix.com/article/CTX202480).  The StoreFront URL is the same for both internal and external users (https://citrix.companydomain.com).

 

Any help would be appreciated.

 

Thanks,

James

 

Link to comment

8 answers to this question

Recommended Posts

  • 0

Thanks guys!

 

It was an issue of connecting Workspace to the Gateway instead of to StoreFront.  I just directed all the internal users to use the FQDN for the StoreFront server (CITRIX-SF01.domain.local) while the remote users use the Gateway (citrix.companydomain.com).  I pushed the SSL certificate for the StoreFront server through Group Policy.  Everything is working great now.

 

Thanks,

James

Link to comment
  • 0

I have the same issue as James. The only difference is that we have named our Store to be the same name as the Gateway address. (i.e mycitrix.company.com)

I'm able to add the account but it's not listing all the apps when set up in Workspace app internally.  Workspace app in external connections works fine.

 

The error message that I'm getting is:

image.thumb.png.88620e7fbd532dc11518166de1186249.png

 

 

 

image.png

Edited by neila1
duplicate image
Link to comment
  • 0

Internal Beacon is different from the Base URL. I'd made sure internal clients can reach the Internal Beacon and external clients cannot reach the Internal Beacon. Please note that when entering in the base url to an internal browser. I'm able to login to the Storefront and launch the applications from the browser.

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...