Jump to content
Welcome to our new Citrix community!
  • 0

XenDesktop users cannot print to default printer offsite


Gregory Moore

Question

Good day everyone,

 

So I have a group of users who need to print to just ONE printer in their office.

 

Before i lock the printing down to this one printer, I have had them try to print to the printer from XenDesktop. Here's what I've had them do:

1) Set the local network printer as the default printer on their computer before logging into their VDI

2) Once in XenDesktop, open up a word doc or whatever document to test printing

3) With the document opened, I had the print the number of pages they wanted to see if it printed

 

When they try to print with the session printer, nothing comes out of the printer. If they try to use the Citrix printer driver, they get the error of "printer in error state" and nothing comes out.

 

I've also tried to mimick the issue and here is what I get when I try the test:

1) in the office, I can print to any HP printer via the print server; I haven't tried a non HP printer yet (will after this post)

2) If I at home, which is something close the network that the client has, I cannot print to my lEpson printer even though I can see it in my session.

 

Keep in mind, there are no printing policies set of any sort.

 

TEST EQUIPMENT:

Endpoints are Windows 8 OS computers in Brazil

Network printer is a Ricoh SP printer also in Brazil

XenDesktop 7.15.300, VDA (7.17) running Windows 10 1903 OS

 

Anybody have any idea as why printing just wouldn't work if the policies are wide open?

printer in error state.PNG

citrix printer error.PNG

Link to comment

2 answers to this question

Recommended Posts

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...