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XenDesktop users cannot print to default printer offsite

Gregory Moore


Good day everyone,


So I have a group of users who need to print to just ONE printer in their office.


Before i lock the printing down to this one printer, I have had them try to print to the printer from XenDesktop. Here's what I've had them do:

1) Set the local network printer as the default printer on their computer before logging into their VDI

2) Once in XenDesktop, open up a word doc or whatever document to test printing

3) With the document opened, I had the print the number of pages they wanted to see if it printed


When they try to print with the session printer, nothing comes out of the printer. If they try to use the Citrix printer driver, they get the error of "printer in error state" and nothing comes out.


I've also tried to mimick the issue and here is what I get when I try the test:

1) in the office, I can print to any HP printer via the print server; I haven't tried a non HP printer yet (will after this post)

2) If I at home, which is something close the network that the client has, I cannot print to my lEpson printer even though I can see it in my session.


Keep in mind, there are no printing policies set of any sort.



Endpoints are Windows 8 OS computers in Brazil

Network printer is a Ricoh SP printer also in Brazil

XenDesktop 7.15.300, VDA (7.17) running Windows 10 1903 OS


Anybody have any idea as why printing just wouldn't work if the policies are wide open?

printer in error state.PNG

citrix printer error.PNG

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