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MS Teams on Server 2019 XenDesktop 7.15 CU


Salvatore Scandurra

Question

Hi all, 

i got some issue running MS Teams Server 2016 XenApp 7.15 CU4.
I am able to install the Machine wide Teams installer, but once user logs in, Teams seems to Start but noting happen, after 10-15 min. everything related to Teams crashes.

 

What i did to investigate:

- Put our central Firewall to Any-any, in order to exlude doppings on FW. (Not solved)

- Put all correct exclusion for UPM (not Solved) (i now, FSLogix, should be used, but even with FSLogix, same behavior)

- Installation routine in different mode.
- Web Client works perfectly 

- No local Windows FW running.

- Disable some Citrix API Hooks

 

Following also this similar behavior: (Not Solved)

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Unable-to-fully-launch-Microsoft-Teams-application/m-p/27813

Log:
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Loading window silently closing 
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Loading window is closing 
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Loading window closed 
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Clearing taskbar overlay icon 
Wed Oct 23 2019 14:46:45 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Focusing main window 
Wed Oct 23 2019 14:46:45 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to true 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Blur main window 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to false 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- event -- duration: 0.5789999961853027, name: desktop_foreground_duration, eventpdclevel: 2,  
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Blur main window 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to false 
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- event -- panelaction: Action.Outcome: launch, Action.Gesture: click, Action.Scenario: openTrayIconMenu, Action.ScenarioType: other, DataBag.StatusIndicatorState: Unknown, eventpdclevel: 2,  
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Clearing taskbar overlay icon 
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Focusing main window 
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to true 
Wed Oct 23 2019 14:46:49 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Blur main window 
Wed Oct 23 2019 14:46:49 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to false 
Wed Oct 23 2019 14:46:49 GMT+0200 (W. Europe Daylight Time) <9904> -- event -- duration: 1.4689998626708984, name: desktop_foreground_duration, eventpdclevel: 2,  

 

How it looks:  (See screenshot)

 

Any hints will be much appreciated, thank you guys.

 

Cheers
  

2019-10-23 10_09_37-vCWP FSTMS - Desktop Viewer.png

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2 answers to this question

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On 10/23/2019 at 10:35 AM, Salvatore Scandurra said:

Hi all, 

i got some issue running MS Teams Server 2016 XenApp 7.15 CU4.
I am able to install the Machine wide Teams installer, but once user logs in, Teams seems to Start but noting happen, after 10-15 min. everything related to Teams crashes.

 

What i did to investigate:

- Put our central Firewall to Any-any, in order to exlude doppings on FW. (Not solved)

- Put all correct exclusion for UPM (not Solved) (i now, FSLogix, should be used, but even with FSLogix, same behavior)

- Installation routine in different mode.
- Web Client works perfectly 

- No local Windows FW running.

- Disable some Citrix API Hooks

 

Following also this similar behavior: (Not Solved)

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Unable-to-fully-launch-Microsoft-Teams-application/m-p/27813

Log:
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Loading window silently closing 
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Loading window is closing 
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Loading window closed 
Wed Oct 23 2019 14:46:31 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Clearing taskbar overlay icon 
Wed Oct 23 2019 14:46:45 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Focusing main window 
Wed Oct 23 2019 14:46:45 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to true 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Blur main window 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to false 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- event -- duration: 0.5789999961853027, name: desktop_foreground_duration, eventpdclevel: 2,  
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Blur main window 
Wed Oct 23 2019 14:46:46 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to false 
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- event -- panelaction: Action.Outcome: launch, Action.Gesture: click, Action.Scenario: openTrayIconMenu, Action.ScenarioType: other, DataBag.StatusIndicatorState: Unknown, eventpdclevel: 2,  
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Clearing taskbar overlay icon 
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Focusing main window 
Wed Oct 23 2019 14:46:48 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to true 
Wed Oct 23 2019 14:46:49 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Blur main window 
Wed Oct 23 2019 14:46:49 GMT+0200 (W. Europe Daylight Time) <9904> -- info -- Is foreground set to false 
Wed Oct 23 2019 14:46:49 GMT+0200 (W. Europe Daylight Time) <9904> -- event -- duration: 1.4689998626708984, name: desktop_foreground_duration, eventpdclevel: 2,  

 

How it looks:  (See screenshot)

 

Any hints will be much appreciated, thank you guys.

 

Cheers
  

2019-10-23 10_09_37-vCWP FSTMS - Desktop Viewer.png

Known issue on WINDOWS Server. 

Try the SfrHook regkey described in CTX253754

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