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Error reinstalling Citrix Virtual Apps and Desktops 7 1811


Sam Harris1709161316

Question

Server is running Windows Server 2016 Standard. The VDA was uninstalled to attempt to resolve connection issues - however during the reinstall of the VDA it fails with the error code 1603.

 

The log shows the below just as it fails. I have found only one similar article here, but that was never confirmed solved and is a few years old already. https://discussions.citrix.com/topic/388009-error-upgrading-to-714/

 

The logs mention print drivers. I have removed all print queues/drivers and tried reinstalling. No change.

I have also run the VDA Cleanup Utility, and tried reinstalling after that. No change in result either.

 

MSI (s) (F0:BC) [10:21:46:738]: Executing op: ActionStart(Name=printer_driver_ps.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)
MSI (s) (F0:BC) [10:21:46:738]: Executing op: ActionStart(Name=printer_driver_PCL5c.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)
MSI (s) (F0:BC) [10:21:46:739]: Executing op: ActionStart(Name=printer_driver_PCL4.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)
MSI (s) (F0:BC) [10:21:46:739]: Executing op: ActionStart(Name=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,,)
MSI (s) (F0:BC) [10:21:46:739]: Executing op: CustomActionRollback(Action=printerdriverrollback.A6F1136C_618E_4215_90E4_4BBF5A4B8CD8,ActionType=1281,Source=BinaryData,Target=CTX_MF_MM_UninstallPrintDrivers,)
MSI (s) (F0:7C) [10:21:46:741]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIEDC6.tmp, Entrypoint: CTX_MF_MM_UninstallPrintDrivers
MSI (s) (F0:BC) [10:21:46:841]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
MSI (s) (F0:BC) [10:21:46:841]: Error in rollback skipped.    Return: 5
MSI (s) (F0:BC) [10:21:46:848]: Note: 1: 2318 2:  
MSI (s) (F0:BC) [10:21:46:849]: No System Restore sequence number for this installation.
MSI (s) (F0:BC) [10:21:46:849]: Unlocking Server
MSI (s) (F0:BC) [10:21:46:850]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
Action ended 10:21:46: INSTALL. Return value 3.
MSI (s) (F0:BC) [10:21:46:853]: Note: 1: 1708 
MSI (s) (F0:BC) [10:21:46:853]: Product: Citrix HDX TS -- Installation failed.

MSI (s) (F0:BC) [10:21:46:855]: Windows Installer installed the product. Product Name: Citrix HDX TS. Product Version: 7.20.0.20021. Product Language: 9. Manufacturer: Citrix Systems, Inc.. Installation success or error status: 1603.

MSI (s) (F0:BC) [10:21:46:863]: Deferring clean up of packages/files, if any exist
MSI (s) (F0:BC) [10:21:46:863]: MainEngineThread is returning 1603
MSI (s) (F0:C8) [10:21:46:866]: RESTART MANAGER: Session closed.
MSI (s) (F0:C8) [10:21:46:866]: No System Restore sequence number for this installation.
=== Logging stopped: 9/10/2019  10:21:46 ===
MSI (s) (F0:C8) [10:21:46:871]: User policy value 'DisableRollback' is 0
MSI (s) (F0:C8) [10:21:46:871]: Machine policy value 'DisableRollback' is 0
MSI (s) (F0:C8) [10:21:46:871]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (F0:C8) [10:21:46:871]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (F0:C8) [10:21:46:871]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (F0:C8) [10:21:46:872]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (F0:C8) [10:21:46:872]: Destroying RemoteAPI object.
MSI (s) (F0:2C) [10:21:46:872]: Custom Action Manager thread ending.
MSI (c) (50:CC) [10:21:46:875]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (50:CC) [10:21:46:876]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/10/2019  10:21:46 ===
 

 

 

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