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User cannot start App

Tomas Kiedron


I have strange problem with Workspace app. User cannot start Virtual App from Store(Citrix Apps and Desktops 7.1903), error is "Could not start app" There was a problem to contact "STORE". The very strange thing is that when I login as other user on same Workspace app the application will start immediately.


When user cliks on application on Reciever for web no configuration is downloaded for connection. Storefront is able to enumerate list of applications but is not able to give him the configuration to launch.


Have anyone any idea how to solve that problem?

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Glad you fixed it. Based on the description and fix, the user probably had an change in AD that wasn't updated in the Delivery Controller cache. You can force the cache update from PowerShell:  Update-BrokerNameCache -Users -AdminAddress <delivery controller address>   (can also use -Machines in place of -Users (or use both)) 

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