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Clipboard not working on one desktop


Robert Peck

Question

I published a shared desktop in my  XenApp 7.15 LTSR CU4 environment and users cannot copy and paste text into or out of it.  If I RDP directly to the server the clipboard works fine but in an ICA session, nothing.

 

Another shared desktop in the same environment, same OU, same policies, same OS (Server 2016) but different delivery group works fine.  I can also copy/paste fine into and out or my published applications in the same environment.

 

Am I missing something simple?  Looking for troubleshooting ideas.

 

 

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My co-worker found the issue and it is working now.   Problem was 2 files with the same name.

 

He says that the Citrix' cmstart.exe was not being called so that it could load wfshell.   The Informatica Client was recently installed on that server and it changed the Path variable so that the Informatica bin folder came early in the path and there is an alternate cmstart.exe at that location.

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