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Outlook 2016 Office 365 Prompt for Credentials

Nick Bligh


Outlook 2016 Office 365 Prompt for Credentials


We are experiencing an issue where a Citrix user is using office 365, every time they logon to Citrix they are prompted for credentials.


We are capturing Credential manager info in Appsense for their profile, if they log off and back on to the same server they are not prompted but if the server is rebooted they are

prompted again.


When the user logs off there doesn't seem to be any remnants of their profile anywhere but the server must be storing some info somewhere, any assistance would be greatfully received.




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