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Session Recording 7.15 CU4 Error 1603 During Install


Jason Merritt1709157723

Question

After having successfully installed Session Recording servers in my environment I cant get past this 1603 error for one particular server. 

 

Server OS: Windows Server 2016

 

I have tried the below articles:

 

https://support.citrix.com/article/CTX229734?_ga=2.27908028.1619255771.1568730714-1215415184.1559840422

https://support.citrix.com/article/CTX132117

 

Verified the following:

 

  • Session Recording server has SYSADMIN on SQL DB
  • Tried using LOCAL HOST and Domain\servername during install
  • No AV running
  • Rebooted server multiple times before install

 

Attached is the error log but the specific error being called out it below:

 

DEBUG: Error 2769:  Custom Action SsRecLoggingDB.dll.install did not close 1 MSIHANDLEs.
Internal Error 2769. SsRecLoggingDB.dll.install, 1
CustomAction SsRecLoggingDB.dll.install returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

 

Any help is greatly appreciated

 

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