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Session Recording 7.15 CU4 Error 1603 During Install

Jason Merritt1709157723


After having successfully installed Session Recording servers in my environment I cant get past this 1603 error for one particular server. 


Server OS: Windows Server 2016


I have tried the below articles:





Verified the following:


  • Session Recording server has SYSADMIN on SQL DB
  • Tried using LOCAL HOST and Domain\servername during install
  • No AV running
  • Rebooted server multiple times before install


Attached is the error log but the specific error being called out it below:


DEBUG: Error 2769:  Custom Action SsRecLoggingDB.dll.install did not close 1 MSIHANDLEs.
Internal Error 2769. SsRecLoggingDB.dll.install, 1
CustomAction SsRecLoggingDB.dll.install returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)


Any help is greatly appreciated


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