Jump to content
Welcome to our new Citrix community!
  • 0

My user is unable to shadow a session through Director. Other Citrix admins are able to.


Jacob Sampson

Question

I am not able to shadow through Director but other admins are.  When I click the shadow button I get the remote assistance window but the user never gets the prompt to accept.  When looking in the director event log I see this error.  We are running 7.6 CU3.

 

An unexpected error occurred.

User: 'DOMAIN\USER' (in the log my user shows up appropriately)
Console operation: 'Starting remote assistance for desktop…'

Additional information:
'Exception of type 'Citrix.Dmc.Common.NotFoundException' was thrown.'

 

Any help is much appreciated.

Link to comment

2 answers to this question

Recommended Posts

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...