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My user is unable to shadow a session through Director. Other Citrix admins are able to.

Jacob Sampson


I am not able to shadow through Director but other admins are.  When I click the shadow button I get the remote assistance window but the user never gets the prompt to accept.  When looking in the director event log I see this error.  We are running 7.6 CU3.


An unexpected error occurred.

User: 'DOMAIN\USER' (in the log my user shows up appropriately)
Console operation: 'Starting remote assistance for desktop…'

Additional information:
'Exception of type 'Citrix.Dmc.Common.NotFoundException' was thrown.'


Any help is much appreciated.

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