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HDX Optimization Pack 2.4 with Skype for Business 2015 in VDI infrastructure based on XenDesktop 5.6 does not work properly.


Anton Ivonin

Question

We have VDI infrastructure based on XenDesktop 5.6 (Windows Server 2008 R2). Every VDI client has Windows 7 x64 with installed Citrix HDX Realtime Connector v 2.4. Our users using for connection "thin client" based on Windows 7 x64 where is installed Citrix HDX RealTime Media Engine 2.4 and Citrix Reciver 4.2 . When I start Skype for Business in VDI client, the Citrix HDX Realtime Connector tell me that it is connected. Everything works fine, but one scenario does not work as we expect. 

When I try to make a video call from Skype for Desktop from the Internet to Skype for Business in VDI we have troubles with video on VDI client "black square" instead of video.
 

Does anyone know how to fix this?
 

P.S. Audio call from Skype for Desktop from the Internet to Skype for Business to VDI works fine.

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