Jump to content
Welcome to our new Citrix community!
  • 0

Citrix Workspace App for Mac, HDX RealTime Webcam Video Compression doesn't support 64 bit apps ?


Kent Bratt1709154576

Question

I've been trying to get multiple webcams from my mac (Workspace 1906) to work with Cisco WebEx Teams on my Windows 10 64 bit VDI (VDA 1903) over HDX RealTime Webcam Video Compression. 

The app won't show my video unless I switch to generic USB and install the drivers on the VDI. Chrome also doesn't show my video feed, but I've found that x32 Skype does.  

Obviously with the embedded webcam, I can't switch to Generic USB, so I have to add a 2nd external Camera to my mac to get it to work with these apps. 

From my windows device, the camera shows up as expected. 

 

Does anyone know if fixing this is on the Mac client roadmap? According to the below article, it looks like this was fixed for Windows Receiver 4.11 already and Receiver for Chrome. 

 

https://support.citrix.com/article/CTX132764

Note: 64-bit Application support requires XenApp / XenDesktop 7.17 or later, and also Receiver for Windows 4.11 or later, and Receiver for Chrome.

 

Thanks ,

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...