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Error to add application from delivery group "start menu shortcuts could not be retrieved" / wserver2016, Xendesktop 7.15 LTSR


YOBER ESPINOZA1709161048

Question

- XENSERVER 7.15 LTSR

- WINDOWS SERVER 2016

- Error: start menu shortcuts could not be retrieved

- The error occurs when I want to publish an application

-  I check the Citrix KB CTX232108 and does work

- Details:

===================================================================================================================================

Error Id: XDDS:5C0D509B

Exception:
    Citrix.Console.Models.Exceptions.ScriptException Start menu shortcuts could not be retrieved.
       at Citrix.Console.PowerShellInteraction.CmdletExecutionMethods.CreateException[T](ICommonLog logger, ExecutionResults`1 results, ICmdletExecutionHost host)
       at Citrix.Console.PowerShellInteraction.CmdletExecutionMethods.Execute[T](ISdkCmdlet`1 sdkCmd, ICmdletExecutionHost host, Boolean allowFailover)
       at Citrix.Console.PowerShellSdk.ApplicationService.Scripts.DiscoverVdaApplicationsScript.DiscoverVdaApps(IProgressReporter findingMachineProgress, IProgressReporter loadingApplicationsProgress)
       at Citrix.Console.PowerShellSdk.ApplicationService.Scripts.DiscoverVdaApplicationsScript.RunScript()
       at Citrix.Console.PowerShellInteraction.PowerShellScript`1.Run()
       at Citrix.Console.DesktopGroups.UI.Dialogs.StartMenuApplicationDiscoverer.Start()
    
    DesktopStudio_ErrorId : NoStartMenuShortcuts
    Sdk Error Message : Start menu shortcuts could not be retrieved
    Sdk Error ID : Citrix.XDPowerShell.Broker.NoStartMenuShortcuts,Citrix.Broker.Admin.SDK.GetBrokerMachineStartMenuShortcutsCommand
    ErrorCategory : NotSpecified
    DesktopStudio_PowerShellHistory : DiscoverVdaApplicationsScript
    22/08/2019 03:50:13 p.m.
    
    Get-BrokerMachineStartMenuShortcuts  -AdminAddress "svrprdvctxdc02.upc.edu.pe:80" -MachineName "UPC\SVRPRDVCTXIMB01"
    Get-BrokerMachineStartMenuShortcuts : Start menu shortcuts could not be retrieved
        + CategoryInfo : InvalidOperation: (:) [Get-BrokerMachineStartMenuShortcuts], SdkOperationException
        + FullyQualifiedErrorId : Citrix.XDPowerShell.Broker.NoStartMenuShortcuts,Citrix.Broker.Admin.SDK.GetBrokerMachineStartMenuShortcutsCommand
    
====================================================================================================================================================

 

image.thumb.png.dc927908dc1d73176c59b5dd4cc1a913.png

 

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3 answers to this question

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Hi,

 

Please check the following:

>if the VDA install is complete.

>Check if 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools' folder is empty.

>Ensure the account has rights to access the contents of "C:\ProgramData\Microsoft\Windows\Start Menu".

>Ensure “C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu” exists.

 

 

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On 8/25/2019 at 9:02 PM, Disha Damodar said:

Hi,

 

Please check the following:

>if the VDA install is complete.

>Check if 'C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools' folder is empty.

>Ensure the account has rights to access the contents of "C:\ProgramData\Microsoft\Windows\Start Menu".

>Ensure “C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu” exists.

 

 

This fixed my issue

>Ensure “C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu” exists.

We moved location of the Users Folder Location, copying the contents of C:\Users\Default to the new location fixed it.

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