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Windows Touch Screen stops working once Citrix apps are launched.


Don Leugers

Question

We have a Touch Screen built by Advantech (Model TPC-1251T). The OS is Windows 10 Enterprise 2016 LTSB.

 

The touch screen has been calibrated for the PenMount Touch Screen Pointer.

 

The touch screen works great for all Windows icons and input fields. When I launch Citrix Receiver (4.11) for Windows the published apps are displayed. I can select any app with one tap on the touch screen. Once I select the app, the app logon appears and the touch screen no longer works. Sometimes if I tap enough times it may respond.

 

Is there some form of Citrix setting that needs to be turned on? I read a few articles and one mentioned something about Citrix Multitouch Redirection?

 

Any help would be appreciated.

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