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Windows Touch Screen does not work when logged into Citrix Workspace


Don Leugers

Question

We have a Touch Screen built by Advantech (Model TPC-1251T). The OS is Windows 10 Enterprise 2016 LTSB.

 

The touch screen has been calibrated for the PenMount Touch Screen Pointer.

 

The touch screen works great for all Windows icons and input fields. When I launch Citirx Workspace (19.7.0.15) the published apps are displayed. I can select any app with one tap on the touch screen. Once I select the app, the app logon appears and the touch screen no longer works. Sometimes if I tap enough times it may respond.

 

Is there some form of Citrix setting that needs to be turned on? I read a few articles and one mentioned something about Citrix Multitouch Redirection?

 

Any help would be appreciated.

 

Since no has replied can someone point me to a group that can best answer this question.

 

Thank you.

Edited by dleugers
No Reply, need help ASAP!
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On 2019. 08. 14. at 8:04 PM, Don Leugers said:

We have a Touch Screen built by Advantech (Model TPC-1251T). The OS is Windows 10 Enterprise 2016 LTSB.

 

The touch screen has been calibrated for the PenMount Touch Screen Pointer.

 

The touch screen works great for all Windows icons and input fields. When I launch Citirx Workspace (19.7.0.15) the published apps are displayed. I can select any app with one tap on the touch screen. Once I select the app, the app logon appears and the touch screen no longer works. Sometimes if I tap enough times it may respond.

 

Is there some form of Citrix setting that needs to be turned on? I read a few articles and one mentioned something about Citrix Multitouch Redirection?

 

Any help would be appreciated.

 

Since no has replied can someone point me to a group that can best answer this question.

 

Thank you.

 

 

Hi dleugers. 

 

That is weird as position and input is controlled by OS. Unless this is a non-standard implementation (driver of that touch screen device).

Can you test with an older Receiver like 4.9? Else you can open a technical support ticket - just bear in mind if not a Citrix Ready device the support will be best effort :(

Regards,

Daniel 

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